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AllChinaBuy FAQ for International Buyers: Address Format, Customs Tips & Tracking

2025-09-22

Welcome to the AllChinaBuy comprehensive FAQ guide. This resource is designed to answer the most common questions from our valuable international customers regarding address formatting, customs declarations, and package tracking. We've compiled these answers to ensure a smooth and informed shopping experience.

1. Account & Address Issues

"Why can't I input my shipping address?" / "The system won't accept my address."

This is a common issue often related to formatting or character restrictions. Please follow these steps:

Use the Roman Alphabet:
Follow the Correct Order:
Keep it Simple:
Browser Check:

2. Customs & Identification (The Most Asked Question)

"Do I need to provide my ID for customs clearance?"

Yes, in most cases, you will.

Why is it needed?
What ID is required?
Is my data safe?

3. Package Tracking & Logistics

"How can I track my package?"

Tracking your AllChinaBuy order is straightforward:

After your order ships, you will receive a confirmation emailtracking number.

Go to the "My Orders" section on your AllChinaBuy account and click on "Track Order."

You can also use third-party global tracking websites like 17TrackParcelsApp. Simply copy and paste your tracking number there for real-time updates, including customs status.

Please allow 24-48 hours
"Why hasn't my tracking status updated for days?"

Don't panic! Long gaps without updates are normal for international freight.

The package may be in transit between facilities or on a plane/ship.

It might be undergoing customs inspection, which can take several days without a scan.

Once the package arrives in your destination country and is scanned by the local postal service (e.g., USPS, Royal Mail, Canada Post), the tracking will resume.

4. Customs Delays & Problems

"What if my package is held or seized by customs?"

While we ensure all parcels are properly declared, customs decisions are made by the importing country's authorities.

Common Reasons:
What to Do:

First, check your tracking details; it often states "Customs Hold" or requires "Recipient's Action."

If contact is needed, your local customs office or the local courier (e.g., DHL, FedEx) will typically reach out to you via email or a physical letter with instructions.

You may need to provide additional documentation (e.g., proof of payment, ID copy) or pay import VAT/taxes to release the package.

AllChinaBuy's Role:

Have More Questions?

We hope this FAQ has addressed your primary concerns about using AllChinaBuy. For further assistance, our dedicated customer support team is always ready to help. You can reach out to us through the contact page on our website. Happy shopping!