Welcome to the LoongBuy Help Center. We've compiled answers to the most common questions about account issues, payment failures, out-of-stock items, and more. If you can't find the solution you're looking for, our support team is always ready to assist.
Account Issues & Troubleshooting
How do I create a LoongBuy account?
Click the "Sign Up" or "Register" button on the LoongBuy homepage. You will need to provide a valid email address, create a password, and verify your email to activate your account.
I forgot my password. How can I reset it?
On the login page, click the "Forgot Password" link. Enter the email address associated with your account, and you will receive a link to create a new password.
Why can't I log into my account?
First, double-check that your email and password are correct. Ensure your Caps Lock key is off. If you're still having trouble, use the password reset function. If the issue persists, there might be a temporary system issue; please try again later or contact LoongBuy support.
Payment Problems & How to Fix Recharge Issues
My payment failed. What should I do?
Payment failures can occur for several reasons:
- Insufficient Funds:
- Incorrect Card Details:
- Bank Declined:
- Technical Glitch:
- Incorrect Card Details:
What payment methods does LoongBuy accept?
LoongBuy typically accepts major credit/debit cards (Visa, MasterCard), PayPal, and various other regional e-wallets and payment gateways. Available options will be displayed at checkout.
I was charged but my account balance wasn't updated. How do I fix this recharge issue?
This is usually a temporary delay. The transaction may take a few minutes to process. First, check your email for a payment confirmation. If your balance isn't updated within an hour, please contact our support team with your transaction ID or proof of payment for immediate assistance.
Out-of-Stock & Missing Items
What happens if an item I ordered is out of stock?
Our system aims to reflect accurate stock levels. However, if an item becomes unavailable after you place an order, you will be notified via email. You will typically have the option to wait for a restock, choose a substitute item, or receive a full refund for the unavailable product.
I received my package but an item is missing. What's the next step?
We sincerely apologize for this inconvenience. Please contact our customer support team
Shipping & Returns
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website. You can also check the status by logging into your LoongBuy account and viewing your order history.
What is your return policy?
LoongBuy offers returns for items within a specified period (e.g., 30 days) in their original, unused condition. Please visit our dedicated "Return Policy" page for detailed instructions and any exceptions.
Contacting LoongBuy Support
How can I contact customer service?
For the fastest help, please visit our LoongBuy Help Center
We hope this FAQ has been helpful. The LoongBuy help center