Some users express concern that using shopping agents like SuperBuy might expose them to risks such as receiving items of the wrong quality (e.g., not OG or LJR batches) or incorrect products sent by the seller. However, SuperBuy has established a comprehensive after‑sales arbitration process designed to protect buyers and resolve such issues fairly.

Clear Steps to Seek Resolution

If you receive an item that does not match the expected version or seller’s description, follow these steps:

1. Take clear Quality Control (QC) photos of the item you received.
2. Prepare a screenshot of the original order remarks specifying the desired version (e.g., OG/LJR).
3. Submit both the QC images and the screenshot through SuperBuy’s after‑sales system.

Once submitted, SuperBuy’s customer service team will step in to review your case and communicate with the seller on your behalf.

Fair and Transparent Arbitration

The platform’s arbitration process aims for objectivity. Customer service agents act as intermediaries to negotiate with the seller for an exchange or a refund based on the evidence you provide. This system ensures that your claim is handled transparently, and the outcome typically favors the buyer when sufficient proof is presented.

By offering this protective framework, SuperBuy demonstrates its commitment to user rights, making it a safer choice for agent-assisted purchases.