Home > 26. AllChinaBuy Orders Failing? Complete Guide to Fix Common Error Codes

26. AllChinaBuy Orders Failing? Complete Guide to Fix Common Error Codes

2025-09-29
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Struggling with "提交不了订单""下单失败"

AllChinaBuy Order Submission Errors: Types & Immediate Fixes

1. "Invalid Link" / "链接不合规" Error

Symptoms:

  • Refresh product page and re-copy the URL
  • Clear browser cache/cookies or try incognito mode
  • Verify the item isn't region-restricted
  • Use AllChinaBuy's direct search instead of external links

2. "Product Unavailable" / "商品失效" Error

Symptoms:

  • Check alternative sellers for the same product
  • Contact seller via "Message Seller" for stock updates
  • Search similar items using keywords in AllChinaBuy's catalog
  • Wait 24-48 hours if it's a temporary stock sync issue

3. Payment Method Errors (Code: PAY_xx)

Symptoms:

  • Update card expiration date/CVV in payment profile
  • Verify daily transaction limits with your bank
  • Try AllChinaBuy's virtual currency (if available)
  • Switch to PayPal or other integrated payment options

4. "System Error" / "系统异常" (Code: SYS_5xx)

Symptoms:

  • Wait 15 minutes and retry during off-peak hours (9 PM - 8 AM local time)
  • Disable VPN/proxy services that might trigger security blocks
  • Update the AllChinaBuy mobile app or try the web version
  • Check @AllChinaBuyHelp on Twitter/X for system status updates

5. Address Verification Failures (Code: ADD_[country])

Symptoms:

  • Re-enter address using roman characters (Pinyin for Chinese addresses)
  • Remove special characters (#,/,-) from address lines
  • Use AllChinaBuy's address validator tool in Account Settings
  • Consider using a local parcel forwarding service if unavailable

Emergency Protocol for Persistent Order Failures

  1. Screenshot the error code
  2. Try both mobile app and desktop site
  3. Create a new AllChinaBuy account
  4. Contact support with this template:
    "Order #[number] failed at [stage]. Error code: [code].
    I've tried: [cleared cache, different payment, etc.].
    Transaction ID: [found in email confirmation]"

Prevention Tips: Avoid Future Order Issues

✅ Browser Setup

Enable cookies+JavaScript, disable aggressive ad blockers on AllChinaBuy

✅ Account Health

Verify email/phone annually and maintain zero policy violations

✅ Cart Limits

Keep orders under 15 items and $800 total to avoid auto-flags

Most AllChinaBuy ordering errors resolve within 2-4 hours. If problems persist beyond 24 hours with multiple payment methods, use their priority support line (+86 XXX XXXX XXXX) for immediate escalation. Bookmark this guide for quick troubleshooting reference.

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