A hand-by-hand tutorial on using the MuleBuy proxy shopping platform. Specially designed for new users purchasing from China for the first time.
MuleBuy, How To Use? The Complete Tutorial for Beginners 2024
2025-10-04
Section 1: Account Registration
Access the official MuleBuy website and find "Register" or "Sign Up." Typically, follow these steps:
- Fill in your email address, and set a strong password.
- Verify your email through a link sent to you, please check your inbox (and spam folder).
- If requested, verify your mobile phone number as well.
- Tip: Once completed, navigate to your "User Center" or "Dashboard."
Section 2: Adding Your Product
After finding the product you want on Chinese shopping sites (like Taobao, Tmall, 1688 etc.), copy its product page URL.
In MuleBuy:
- Find the "Submit Link" or "Buy For Me" section, usually available in your "My Warehouse" or special shopping sections.
- Paste the product URL into the URL field.
- (Optional) You can request quotation via one of our services like English support in comment box.
Section 3: Choosing Product Details
After our agent paste the link (if not already translated) and review product availability, in Dashboard:
- Specify the color, size, quantity and other product attributes needs.
- Leave important notes for the agent in the Remarks
- Image will help identify the one you're going for. Make use of image link/upload if needed.
Section 4: Contacting Support
Our platform combines customer service team into workflow.
- If you encounter any problem with products or the platform, use the internal messaging system ("Contact Support") for assistance.
- Provide your incomplete order number, detailed issue, and notify about shipment tracking.
They are ready to check the status for you.
Section 5: Confirming Your Order & Quotation
After adding products to cart
- Navigate to "My Cart" / “Pending Orders” section.
- Review all products, and any domestic shipping fee from local seller.
- You may add or remove items before placing final Payable order.
Section 6: Recharge & Payment
MuleBuy often requires you to first deposit funds into account balance for making payment. To recharge:
- Go to "Account Balance" / “Recharge” in your dashboard.
- Important: Recharge amount should finalize to include *total product cost*, *domestic shipping fee*, and *our service-fee* of each product.
- Recharge via credit card, PayPal, or bank transfer.
- A page will guide you on exchange rate policy for each applicable payment.
Section 7: Choose Logistics Channel & Final Shipping
Items delivered to MuleBuy warehouse will be stored there at no cost for a desired packing period.
For shipping:
- Choose parcel submission: Go to "My Warehouse" / in "Apply for Parcel".
- Select the items from warehouse to include in a shipment.
- Choose an international logistics line: e.g., EMS, DHL, Sea Shipping, Special Agent Line etc.
- System estimate freight cost and estimate delivery time.
You can use Recharged balance to pay for the shipment.
Section 8: Waiting and Tracking your package!
Once your parcel submitted to logistics provider:
- Your recharged account balance will be charged if applicable extra costs such as customs fee if you know and product verification etc.
- MuleBuy store will package the items securely.
- They will update tracking number in your account ("My Parcels") for monitoring route till your door step arrives.
- Any customer service can handle shipping issues across all country.
Complete and Practice it
With your order ready to your country you did successfully. This tutorial shows basics how to use MuleBuy; with you only tested steps to manage account in smooth way.
(Reminder: Visuals here are example only. Refer actual MuleBuy's instruction section for modification and specific charge aspects)