AllChinaBuy Overseas Buyers' FAQ: Address Format, Customs Declaration & Tracking Tips
As an international shopper on AllChinaBuy, you might encounter questions about address formatting, customs requirements, or package tracking. This comprehensive FAQ addresses the most common concerns to ensure a smooth cross-border shopping experience.
Address Entry Issues
"My address won't go through. What should I do?"
If our system rejects your address:
- Use Roman characters only
- Follow the format: [Street Number] [Street Name], [City], [State/Province], [Postal Code], [Country]
- Keep address lines under 40 characters
- Use P.O. Box format if applicable: P.O. Box [Number], [City], [Postal Code]
Pro Tip:
"Should I include my phone number?"
Yes! International couriers require a valid phone number
Customs & Identification Requirements
"Do I need to provide ID for customs?"
For most countries, yes. Customs authorities require:
- Personal Tax ID
- Passport Number
- Import License
- Passport Number
AllChinaBuy automatically requests necessary documents when required. We protect your information with SSL encryption and delete documents after clearance.
"What if customs holds my package?"
If customs detains your shipment:
- Check your email for clearance instructions
- Submit requested documents within 3-5 business days
- Pay applicable duties directly to customs
- Contact our support for customs declaration copies
"How to calculate potential customs fees?"
Duties vary by country and product type. Estimate using:
- EU: 15-25% of product value + VAT
- USA: De minimis value $800 (most packages duty-free)
- Canada: CAD$20-60 packages may incur GST/HST
- Australia: AUD$1,000 threshold for most goods
Package Tracking & Delivery
"How to track my package status?"
Multiple tracking methods:
- AllChinaBuy Account:
- Email Updates:
- Carrier Websites:
- SMS Alerts:
- Email Updates:
"Why hasn't my tracking updated?"
Common reasons:
- 24-48 hour delay in system updates
- Package in transit between facilities
- Customs inspection period
- National holidays in destination country
Contact support if tracking shows no movement for 7+ days.
Troubleshooting Common Problems
"Package marked delivered but not received?"
Immediate actions:
- Check with neighbors and building reception
- Look for delivery attempt notices
- Contact local post office with tracking number
- Report to AllChinaBuy support within 3 days
"Received wrong/damaged item?"
Our 30-day guarantee covers:
- Wrong items shipped
- Manufacturing defects
- Shipping damage
- Missing components
Submit clear photos of the issue and we'll arrange replacement or refund.
Optimize Your AllChinaBuy Experience
Save these tips for future reference. For urgent issues, contact our 24/7 multilingual support
AllChinaBuy is committed to making international shopping accessible and worry-free for global customers.