How to Use MuleBuy: A Step-by-Step Guide for Beginners
Welcome to our comprehensive tutorial on using MuleBuy, China's popular purchasing agent platform. This guide will walk you through the complete process from registration to receiving your goods, perfect for first-time users new to Chinese shopping agents.
1. Account Registration
Begin by visiting the MuleBuy website and clicking the "Register" button in the top right corner. You'll need to provide:
- Valid email address
- Secure password
- Phone number for verification
After completing the verification process, you'll have full access to your MuleBuy dashboard.
2. Adding Product Links
Find the product you wish to purchase on Chinese shopping platforms like Taobao, Tmall, or 1688. Copy the complete product URL and paste it into the search bar on your MuleBuy dashboard.
The system will automatically fetch product information including price, availability, and basic details.
3. Selecting Size and Color
Once the product loads, carefully select your preferred:
- Size (refer to Chinese size charts if necessary)
- Color variant
- Quantity
- Special instructions if needed
4. Contacting Customer Service
MuleBuy offers multiple customer service channels:
- Live Chat:
- Email Support:
- Order Notes:
- Email Support:
Common questions you might ask include product authenticity verification, stock availability, or measurement specifics.
5. Confirm Your Order
Review all order details carefully before proceeding:
- Product specifications
- Item price
- Domestic shipping fees (within China)
- Service charges
Click "Confirm Order" to proceed to payment once everything is correct.
6. Account Recharge & Payment
MuleBuy requires account balance for transactions. Top up your account through:
- PayPal
- Credit/Debit Card
- Bank Transfer
- Other supported payment methods
The system will display your current balance and recharge amount options.
7. Choosing Logistics Channels
Once your items arrive at the MuleBuy warehouse, select your preferred international shipping method:
- EMS:
- DHL/FedEx:
- SAL Sea Mail:
- Special Line:
- DHL/FedEx:
Consider delivery time, cost, and reliability when choosing your shipping option.
8. Package Shipment & Tracking
After payment for international shipping is confirmed:
- MuleBuy will pack your items securely
- You'll receive a tracking number
- Monitor your package through the "My Parcels" section
Start Your First MuleBuy Order Today!
Congratulations! You now understand the complete MuleBuy purchasing process. From registration to tracking your shipment, each step is designed to be straightforward even for complete beginners. For additional assistance, don't hesitate to contact MuleBuy's customer support team who are available to help with any questions.
Ready to begin your Chinese shopping journey? Create your MuleBuy account now