LoongBuy QC Process Explained: A Guide to Viewing Photos & Requesting Changes
At LoongBuy, we believe transparency is key to a successful shopping experience. That's why our comprehensive Quality Control (QC) process is designed to give you complete visibility and control over your items before they're shipped. This guide will walk you through how to access quality check photos, review them effectively, and request modifications or reject items that don't meet your standards.
How to View Your LoongBuy QC Photos
Once your items arrive at our warehouse, our quality inspection team meticulously examines each product. Upon completion, high-resolution QC photos are uploaded to your account. Here's how to access them:
- Log in to your LoongBuy account.
- Navigate to "My Orders" or "Warehouse" section.
- Locate the order with available QC images (usually marked with a "QC Photos Ready" status).
- Click on the "View QC Photos" button to open the image gallery.
Our standard QC package includes multiple angles of each item, close-ups of important details, labels, tags, and any visible flaws or imperfections we've identified during the LoongBuy inspection process.
A Systematic Approach to Reviewing QC Images
To ensure you're making an informed decision, follow this QC images review checklist:
- Verify Item Accuracy:
- Check for Damage:
- Examine Color and Pattern:
- Assess Construction:
- Confirm Details:
- Review Measurements:
- Check for Damage:
Remember to zoom in on high-resolution images for a more detailed inspection.
How to Request Changes or Modifications
If you notice minor issues but still want to keep the item, you can request specific modifications:
- While viewing QC photos, click "Request Modification."
- Clearly describe what changes you need (e.g., "Please wipe off the stain on the left sleeve").
- Our team will assess if the request is feasible and communicate accordingly.
Common modification requests include cleaning minor dirt, replacing accessory items, or better packaging for fragile goods.
How to Reject Items That Don't Meet Standards
If an item has significant issues or isn't what you ordered, you have the right to reject it. Here's how to reject items through LoongBuy QC:
- Select "Reject Item" while viewing the QC photos.
- Provide a clear, specific reason for rejection (e.g., "Color is substantially different from product photos," or "There is a 2-inch tear on the front").
- Submit your rejection request.
Once rejected, our team will process a return to the seller and guide you through the refund or exchange process. Timely action is important – typically, you have 7 days from when QC photos are uploaded to make your decision.
LoongBuy QC Pro Tips
- Check your email notifications regularly – we'll alert you when new QC photos are available.
- Use the magnification tool to zoom in on details when reviewing images.
- If uncertain about an item's condition, don't hesitate to ask our customer service for additional photos or clarification.
- For expensive or delicate items, consider purchasing additional inspection services for more thorough checking.
Peace of Mind with Every Purchase
The LoongBuy QC process puts you in the driver's seat, ensuring you receive exactly what you ordered. By understanding how to access quality check photos, systematically review them, and confidently request changes or reject unsatisfactory items, you can shop with greater confidence. Whether you're a first-time user or a seasoned shopper, this rep QC guide empowers you to make informed decisions and achieve the best possible outcomes from your shopping experience.