AllChinaBuy Overseas Buyers FAQ: Address Format, Customs Guidelines & Shipping Tracking Tips
As a leading cross-border e-commerce platform, AllChinaBuy caters to global shoppers with competitive prices and diverse products. To streamline your purchasing experience, we've compiled solutions to the most frequent concerns regarding address formatting, customs clearance, and logistics tracking.
Frequently Asked Questions
1. "Why can't I input my shipping address correctly?"
Solution:
Pro Tip:
2. "Do I need to provide ID for customs clearance?"
Requirements vary by destination:
| Region | Documentation Needed |
|---|---|
| EU/UK | Tax ID for orders over €150 |
| USA/Canada | Generally not required for parcels under $800 |
| Middle East | Commercial invoice copy may be requested |
We never
3. "How to track my package in real-time?"
- Log into your AllChinaBuy account
- Navigate to Order History
- Click Tracking Number
- You'll be redirected to our logistics partners' live tracking page
For delayed updates (common during customs processing), check these alternatives:
17Track.netPostNLUSPS/UPS/FedEx4. "What if my package gets held by customs?"
Three-step action plan:
⚠ Time-Sensitive:
Note: Taxes/duties are the buyer's responsibility. Check your country's de minimis value
5. "Can I change delivery address after payment?"
Modifications are possible within 6 hours
Expert Shipping Tips
- Combine smaller orders
- Select Express Shipping
- Hover over the
ℹ️ estimated delivery- Take screenshots during checkout for reference
- Select Express Shipping
Still need help? Our 24/7 multilingual support