Welcome to the LoongBuy Help Center. This comprehensive guide provides quick and effective solutions to the most frequently asked questions about account management, payment problems, order issues, and more. If you have a question, you'll likely find the answer here.
Account Issues & Troubleshooting
I can't log in to my LoongBuy account. What should I do?
If you're unable to log in, try the following steps:
- Reset Your Password:
- Check Your Email:
- Clear Browser Cache:
- Try Another Browser/Device:
- Check Your Email:
How do I update my account information (email, phone number, shipping address)?
To update your personal details, log into your account, go to "My Account" or "Account Settings." From there, you can edit your email, contact number, and default shipping address. Remember to save your changes.
Payment Problems & How to Fix Recharge Issues
My payment failed. What are the common reasons?
Payment failures on LoongBuy can occur for several reasons:
- Insufficient Funds:
- Incorrect Card Details:
- Bank Declined the Transaction:
- Technical Glitch:
- Incorrect Card Details:
I was charged but my LoongBuy wallet wasn't topped up. How do I fix this recharge issue?
This is a rare occurrence, but if your money was deducted and your wallet balance wasn't updated, please don't panic. The system may be experiencing a slight delay.
- Wait 15-30 Minutes:
- Check Your Transaction History:
- Contact Support:contact LoongBuy support
- Check Your Transaction History:
Order Issues: Missing Items & Out-of-Stock Products
What does it mean if an item is out of stock?
An "Out-of-Stock" status means the product is temporarily unavailable for purchase. LoongBuy works with numerous suppliers, and stock levels can change rapidly. You can often use the "Notify Me When Available" feature to get an alert when the item is back in stock.
I received my package, but an item is missing. What happened?
If you are missing items from your order, it could be due to one of two reasons:
- Split Shipment:
- Packing Error:
Returns & Refunds
What is LoongBuy's return policy?
LoongBuy has a return policy for defective or incorrectly shipped items. You must initiate a return request within a specified period (e.g., 7-30 days) from the date of receipt. The item must be unused and in its original packaging. Please review the full Return & Refund Policy on the LoongBuy website for detailed instructions.
How long do refunds take?
Once we receive and inspect the returned item, the refund process will begin. The time it takes for the refund to be credited to your original payment method depends on your bank or payment provider, typically ranging from 5 to 14 business days.
Need More Help? Contact LoongBuy Support
If you couldn't find a solution to your problem in this FAQ, our dedicated support team is ready to assist you. For the fastest resolution, please have your order number and relevant details ready.
You can reach us through:
- Help Center/Contact Form:
- Email:
We are committed to providing you with a seamless shopping experience and are here to help resolve any issues you may encounter.