As one of the leading e-commerce platforms, ACBUY is committed to providing a secure and satisfying shopping experience for all customers. Despite our best efforts, occasionally issues such as out-of-stock items, incorrect shipments, or shipping delays may arise. This article explains ACBUY’s approach to dispute resolution and refunds, with real cases, step-by-step guidance, and helpful communication tips—designed to enhance transparency and build user trust.

Common Types of Disputes on ACBUY

1. Item Out of Stock

Sometimes, an ordered product becomes unavailable after payment. In such cases:

• ACBUY automatically notifies the buyer and initiates a refund.
• A real case: User A ordered a limited-edition gadget, but stock ran out. ACBUY issued the refund within 2 hours and offered a 10% discount voucher for the next purchase.

2. Incorrect Item Shipped

If you receive the wrong product:

• Report within 48 hours of delivery.
• Provide photos/videos of the unboxing and product received.
• Case example: User B received a different shoe model. After submitting evidence, ACBUY arranged a free return and shipped the correct item with expedited shipping.

3. Logistics Delay

Delays may be caused by weather, customs, or carrier issues.

• Track your order via the ACBUY Tracking Center.
• If the package is overdue (exceeding the estimated delivery window), you can request a partial refund or full refund depending on the case.

ACBUY Dispute Submission Process Step by Step

1. Log into your ACBUY account and go to “My Orders.”
2. Select the order in question and click “Report an Issue.”
3. Choose the dispute type and describe the problem in detail (upload evidence if required).
4. Submit the dispute—ACBUY support will respond within 24 hours.
5. If the seller doesn’t respond within 3 days, ACBUY intervenes to mediate or process a refund.

Success Tips for Obtaining Refunds

• Provide clear evidence: Photos, order ID, tracking number, and chat logs strengthen your case.
• Be clear and polite in all communications.
• Act quickly—submit reports as soon as you identify a problem.
• Use ACBUY’s official messaging system to keep all communication recorded.

Common User Misunderstandings

• “If the seller doesn’t reply, I can’t get a refund.” Not true—ACBUY steps in if sellers are unresponsive after 72 hours.
• “I must contact the carrier myself.” Actually, ACBUY can handle logistics issues on your behalf if you provide tracking details.
• “Refunds take weeks.” In most cases, ACBUY processes refunds within 3–7 business days after dispute resolution.

ACBUY’s Responsibility Boundaries

To ensure fair operations, please note:

• ACBUY guarantees refunds for eligible disputes supported by evidence.
• ACBUY is not liable for issues resulting from incorrect shipping address provided by the user.
• ACBUY does not cover items damaged by the buyer or after the warranty period expires.

We at ACBUY believe that transparent dispute and refund procedures are vital to user confidence. With structured processes and dedicated support, we protect your shopping experience effectively. Should you need further help, contact ACBUY Support Center 24/7.

Shop with assurance—ACBUY is here to support you fairly and swiftly.