LoongBuy QC Process: How to View Quality Check Photos & Request Changes
When shopping with LoongBuy, the Quality Control (QC) process serves as your final verification step before items ship from China. This comprehensive guide explains how to access QC photos, evaluate product quality, and request modifications when necessary.
What is LoongBuy Quality Control?
LoongBuy QC is a complimentary service where our inspection team photographs your items against specified parameters. These quality check photos provide visual confirmation of product condition, color accuracy, sizing measurements, and functional aspects before international shipping.
How to Access Quality Check Photos
QC images typically become available within 2-4 business days after your items reach our warehouse. To view them:
Method 1: Order Management Interface
- Log into your LoongBuy account
- Navigate to "My Orders" section
- Locate orders with "QC Photos Available" status
- Click the camera icon to access the image gallery
Method 2: Email Notification
For high-value items or complex orders, LoongBuy sends automated email notifications with direct links to your QC photos and inspection report.
How to Evaluate QC Photos Effectively
Standard Photo Angles Included:
- Front/Back/Side Views: Overall product condition
- Close-up Shots: Material texture, stitching, logos
- Tag Images: Size labels, brand markings
- Functional Elements: Zippers, buttons, electronic displays
- Measurement Photos: Ruler-based sizing verification
Key Quality Indicators to Check:
- Color matching with product description
- Manufacturing defects (stains, scratches, imperfections)
- Size accuracy against specifications
- Logo placement and printing quality
- Accessory completeness
How to Request Changes or Reject Items
When to Request Modifications:
- Item differs significantly from description
- Visible damage or manufacturing flaws
- Incorrect size or color variation
- Missing components or accessories
Step-by-Step Modification Process:
- Identify Concerns: Note specific issues using photo annotations
- Select Action: Choose "Request Modification" or "Reject Item"
- Provide Details: Clearly describe required changes in comments
- Submit Request: Our team reviews within 24 business hours
Rejection Guidelines:
You may reject items within the QC review period (typically 72 hours after photos are available). Valid rejection reasons include factory defects, wrong items, or significant quality issues. Note: subjective preferences may incur restocking fees.
QC Process Timeline
Standard Processing:
- Day 1-2: Items received at warehouse
- Day 3-4: QC inspection performed
- Day 5: Photos uploaded to your account
- Day 5-7: Customer review period
Expedited Service:
Priority QC available for express shipping selections, reducing processing time by 1-2 days.
QC Review Best Practices
- Check All Angles: Zoom into high-resolution images for detail inspection
- Compare Measurements: Use provided ruler photos against size charts
- Request Additional Photos: Need specific angles? Use the "Request More Photos" feature
- Act Promptly: QC review windows are time-sensitive
- Communicate Clearly: Specific requests yield better modification outcomes
Common QC Scenario Solutions
Scenario 1: Minor Flaw Detected
Solution: Request partial refund or repair if possible, rather than full replacement to avoid extended delays.
Scenario 2: Size Discrepancy
Solution: Provide exact measurements needed in modification request for accurate replacement.
Scenario 3: Color Variation
Solution: Request natural lighting photos if color representation seems affected by warehouse lighting.
The LoongBuy QC process empowers you with quality assurance before international shipment. By understanding how to effectively review QC images and navigate the modification request system, you ensure received items meet your expectations while minimizing cross-border return complications.