LoongBuy FAQ: Your Common Questions Answered
Welcome to the official LoongBuy FAQ guide! Here, we address your most frequent concerns and provide clear solutions for account issues, payment failures, out-of-stock items, and more. Find quick answers and get back to seamless shopping.
Account & Login Troubleshooting
1. I can't log into my LoongBuy account. What should I do?
First, ensure you are entering the correct email and password. Passwords are case-sensitive. If you've forgotten your password, click the "Forgot Password" link on the login page to reset it via email. If the problem persists, clear your browser cache and cookies or try logging in from a different browser.
2. How do I update my personal information (email, address, phone number)?
Log into your account and navigate to "My Account" or "Account Settings." Here, you can edit your personal details, shipping addresses, and contact information. Remember to save your changes before exiting.
3. Why is my account temporarily locked?
Accounts are usually locked for security reasons after multiple failed login attempts. For your protection, this is an automated process. You can unlock it by using the "Forgot Password" feature or by contacting our support team
Payment & Recharge Problems
4. My payment failed. What are the common causes?
Payment problems
5. How do I fix recharge issues?
If you face recharge issues
6. Which payment methods does LoongBuy accept?
LoongBuy supports a wide range of payment options, including major credit/debit cards (Visa, MasterCard), PayPal, and various regional online banking methods.
Orders & Shipping
7. What does "Out-of-Stock" mean for an item I ordered?
Occasionally, popular items sell out faster than our inventory updates. If you encounter missing itemsout-of-stock
8. Can I modify or cancel my order after placement?
You can only cancel or modify an order within a short time after placement, before it enters the "Processing" stage. Go to "My Orders" and check for the cancellation option. If it's unavailable, the order is already being prepared for shipment and cannot be changed.
9. I haven't received my order. Where is it?
Track your order using the tracking number provided in your shipping confirmation email. If the tracking information hasn't updated for a long time or the estimated delivery date has passed, please contact us with your order number for an investigation.
Returns, Refunds & Support
10. What is LoongBuy's return and refund policy?
You can return most items within 30 days of delivery, provided they are unused and in original packaging. Initiate a return from your "My Orders" section. Once we receive and inspect the item, your refund will be processed to your original payment method.
11. How can I contact LoongBuy support?
Still Need Help?
If your question wasn't answered in this LoongBuy frequently asked questionssupportLoongBuy help