This comprehensive tutorial will walk you through the complete process of using the MuleBuy platform, designed especially for newcomers to China purchasing agents. Learn how to register an account, add product links, select sizes/colors, contact customer service, confirm orders, make payments, and choose shipping methods.
1. Account Registration
- Visit www.mulebuy.com
- Click "Register" in the top right corner
- Fill in your email and create a password
- Verify your email address
- Complete your profile information
2. Adding Products
- Copy the product URL from Chinese shopping sites (Taobao, JD.com, etc.)
- Paste the link in MuleBuy's "New Order" field
- Wait for the system to fetch product details
- Double-check item specifications
3. Selecting Attributes & Options
Most products will require you to:
- Choose correct size (check Chinese size charts)
- Select color variant
- Enter quantity
- Add special instructions if needed (e.g., gift wrapping)
4. Contacting Customer Service
For any product questions, use the built-in messaging system:
- Click "Contact Agent" on your order page
- Type your inquiry (in English is fine)
- Include order number for reference
- Allow 1-2 business hours for response
5. Payment Process
A. Commission Payment
Pay the purchasing service fee (percentage of product price)
B. Balance Top-up
Add funds to your MuleBuy wallet:
- Credit/Debit Card
- PayPal
- Bank Transfer
6. Shipping Options
| Method | Delivery Time | Best For |
|---|---|---|
| Express (DHL/FedEx) | 3-5 days | Urgent packages |
| Standard Air | 10-15 days | Most purchases |
| Sea Freight | 30-45 days | Large/heavy items |
Tracking Your Order
Once shipped, you'll receive:
- Email notification with tracking number
- Real-time updates in your MuleBuy account
- SMS alerts at major transit points (optional)
Start Your First Order Now
New users get 10% off first purchase with code: MULEGUIDE10