MuleBuy's QC Service: Your First Look Before Shipping
MuleBuy prioritizes quality assurance by providing detailed Quality Check (QC) services
QC Inspection Criteria: 5 Key Angles We Check
- Authenticity markers:
- Material accuracy:
- Construction flaws:
- Functional tests:
- Packaging:
- Material accuracy:
How to Access Your QC Photos in 3 Steps
- Log into your MuleBuy account after order confirmation (QC usually ready in 2-4 business days)
- Navigate to "Order Details""QC Photos"
- Use zoom function to examine 12MP high-resolution images
Submitting Revision Requests (3 Possible Actions)
| Scenario | Solution | Timeframe |
|---|---|---|
| Minor defects (e.g., loose thread) | On-site repair by MuleBuy staff | 1-2 days |
| Noticeable flaws, different batch | Full replacement initiated | 3-5 days |
| Require additional details | Request supplemental photos (max 3 free rounds) | 24-hour turnaround |
* Note: Major revision requests after 7 days may incur 15% restocking fee
Understanding QC Service Boundaries
While MuleBuy's QC covers visual and functional checks, certain limitations apply:
- ✘ No authenticity certificates
- ✘ Non-destructive testing
- ✘ Complex electronics diagnostics
- ✘ Non-destructive testing
5 Expert Tips for QC Photo Reviews
- Cross-check under natural light:
- Verify shoe sizing:
- Document concerns:
- Compare factory QC:
- Monitor timeframe:
- Verify shoe sizing: