Accounts may be suspended for policy violations or security reasons. To recover your account:

• Check your email for a suspension notification and follow the instructions.
• Contact LoongBuy customer support with your account details for review.

Payment Problems: Solutions & Fixes

3. Why did my payment fail on LoongBuy?

Payment failures can occur due to several reasons:

• Insufficient funds or expired credit/debit card.
• Issues with payment processor transactions.
• Billing address mismatch with your card details.

Try using an alternative payment method or reach out to your bank if the problem continues.

4. How to fix LoongBuy recharge issues?

If your wallet recharge is unsuccessful:

• Verify that your payment details are correct.
• Check if your payment method has transaction limits.
• Wait a few minutes and attempt again—some delays may occur.

5. What happens if an item is out of stock on LoongBuy?

If an item becomes unavailable after purchase:

• You will receive a refund for the item automatically in most cases.
• Look for similar alternatives in the store.
• Enable stock notifications to get alerts when the item is restocked.

6. Why is my purchased item missing from my order?

If an item is missing from delivery:

• Review your packing slip and confirm whether the item was excluded.
• Check tracking details in case the item is shipped separately.
• Contact LoongBuy Support with your order number for resolution.

Still Need Help?