HipoBuy: How to Handle Missing Items or QC Issues Through HipoBuy Support
2025-11-05
At HipoBuy, we understand that occasional issues with orders can happen. Whether you're dealing with missing items or quality control (QC) problems, our support team is here to help resolve your concerns quickly and efficiently.
Common Issues We Can Help With
- Missing Items:
- QC Issues:
- Wrong Items:
- Package Damage:
- QC Issues:
How to Submit Your Claim
Method 1: Through Live Chat
Our most direct and recommended approach:
- Contact our support team through the HipoBuy live chat
- Clearly describe the issue and list affected items
- Attach clear photos or videos as evidence
- Provide your order number and relevant details
Method 2: Via Spreadsheet Notes
For multiple issues or batch orders:
- Include detailed notes in your order spreadsheet
- Mark problematic items clearly
- Note specific QC issues for each item
- Ensure order numbers are visible and accurate
Evidence Requirements for Faster Processing
Photo Evidence Should Include:
- Clear shots of damaged or defective areas
- Package condition upon arrival
- Missing items clearly documented
- Comparison shots when applicable (e.g., wrong color/size)
- All items laid out to show what was received vs. what was missing
Video Evidence (When Applicable):
- Unboxing videos showing sealed package
- Clear demonstration of functional issues
- Panning shots showing all received contents
What to Expect After Submission
- Initial Review:
- Evidence Verification:
- Resolution Options:
- Refund Processing:
- Evidence Verification:
Tips for Faster Resolution
- Submit claims within 7 days of receiving your package
- Provide multiple angles for QC issues
- Include order numbers in all communications
- Be specific about desired resolution (refund vs. replacement)
- Respond promptly to any follow-up questions from our team
Need Immediate Assistance?
Our support team is available during business hours to help with your claims. Use the live chat feature on our website for the quickest response time.
By providing clear, comprehensive evidence and following these guidelines, you help us process your claims efficiently and ensure you receive the appropriate resolution for any order issues.