Having trouble with your LoongBuy experience? This comprehensive FAQ addresses the most common questions about account issues, payment failures, out-of-stock items, and more. Get instant solutions or learn how to contact LoongBuy support.
Account & Login Problems
I can't log in to my LoongBuy account. What should I do?
Try these steps:
1. Ensure your credentials are correct (case-sensitive)
2. Click "Forgot Password" to reset via email
3. Clear browser cache or try incognito mode
4. Attempt login via mobile app if website fails
Why is my LoongBuy account suddenly restricted?
Account restrictions usually occur due to:
• Suspicious login activity
• Violation of terms (multiple returns/chargebacks)
• Unverified payment methods
Contact LoongBuy support
Payment & Recharge Issues
Why does my payment keep failing on LoongBuy?
Common payment failure causes:
• Insufficient funds/credit limit
• Card not enabled for international transactions
• Bank-side security block
• Temporary system glitch (try again in 15 mins)
How to fix LoongBuy recharge problems?
For wallet recharge issues:
1. Verify payment method is supported
2. Check duplicate pending transactions
3. Contact your bank for authorization
4. Screen capture any error codes for LoongBuy help center
Product Availability & Orders
What happens if my ordered item goes out of stock?
LoongBuy will either:
• Process automatic refund within 3-5 business days OR
• Offer equivalent replacement (requires approval)
You'll receive email notifications about status changes.
Why are items missing from my delivered package?
For missing items:
1. Check packing slip for partial shipments
2. Reconfirm warehouse processing status
3. File claim within 72 hrs via Order Details page
4. Provide unboxing video/photos if available