Transparent Order Management at FishGoo: A Guide to the FishGoo Spreadsheet
At FishGoo, we believe transparency is the cornerstone of trust. To empower our customers with complete visibility into their order's journey, we provide every purchaser with access to a shared, live FishGoo Spreadsheet. This centralized document serves as your real-time dashboard, tracking every critical stage from Quality Control to final shipping.
Say goodbye to uncertainty and endless status inquiries. With the FishGoo Spreadsheet, you are always in the know.
What is the FishGoo Spreadsheet?
The FishGoo Spreadsheet is a collaboratively managed document (often via platforms like Google Sheets or a similar system) that is uniquely created for your order. It is meticulously structured to provide a comprehensive, transparent, and single source of truth for both you and our team.
Your Dashboard: Key Columns and What They Mean
The spreadsheet is organized into clear columns that update as your order progresses. Here’s a breakdown of what you can monitor:
1. Product & SKU Information
This section lists all the items you have ordered, including Product Name, SKU (Stock Keeping Unit), quantity, and unit price. It ensures everyone is aligned on the exact products included in the shipment.
2. Quality Control (QC) Status & Photos
This is one of the most valuable features. Before anything is shipped, each item undergoes a thorough Quality Control check.
- QC Status:"Pending," "Passed,""Failed - Awaiting Replacement."
- QC Photo Links:your actual items. Inspect the products yourself to ensure they meet your standards before they are dispatched.
3. Packaging & Shipping Progress
Once QC is passed, the order moves to logistics.
- Packed Weight:
- Tracking Number:
- Shipping Status:"Label Created," "In Transit,""Delivered."
- Tracking Number:
4. Financials: Refunds & Adjustments
Transparency extends to finances. If a refund is due (e.g., from an out-of-stock item, a weight-based shipping cost adjustment, or a negotiated discount), it will be clearly recorded here.
- Refund Reason:
- Refund Amount:
- Refund Status:"Processed""Pending."
- Refund Amount:
Best Practices for Buyers
- Bookmark the Link:
- Check Before Asking:
- Understand the Process:
- Use the Comments:
- Check Before Asking:
Conclusion
The FishGoo Spreadsheet is more than just a tracking tool; it's our commitment to an honest and collaborative partnership with our customers. By providing you with direct access to the operational details of your order, we build trust and ensure a smooth, predictable purchasing experience from start to finish.
Welcome to a new standard of transparency. Welcome to FishGoo.