Introduction

Quality Control (QC) photos are an essential part of the shopping experience with LoongBuy, especially when purchasing items that require close inspection. Sometimes, the standard QC photos provided might not give you enough detail about your product's condition, color accuracy, or specific features. If you find yourself unsatisfied with the initial QC images, don't worry—LoongBuy has a process for requesting additional photos. This guide will walk you through the steps to open a support ticket, specify your photo requests, and communicate clearly with the warehouse team for detailed verification.

Step 1: Access Your LoongBuy Account

Start by logging into your LoongBuy account. Navigate to your personal dashboard where you can view your order history and ongoing purchases. This is typically found under sections like "My Orders" or "Order List."

Step 2: Locate the Order in Question

Find the specific order for which you need more detailed photos. Click on the order to view its details, including the initial QC photos (if they have been uploaded). Make sure you have a clear idea of what aspects you want to be rechecked or photographed more closely.

Step 3: Open a Support Ticket

Once you've identified the order, look for the "Support" or "Contact Us" option. LoongBuy's system allows you to open a ticket directly related to your order. Here’s how:

• Click on the "Open Ticket" button, usually located near the order details.
• Select the relevant order from the dropdown menu (if prompted).
• Choose a category such as "QC Photo Request" or "Order Inquiry."

Step 4: Clearly State Your Request

When writing your message, clarity is key. Clearly specify:

• The exact parts of the item you want photographed (e.g., logo, seams, labels, corners).
• The type of shots you need (close-ups, from different angles, in specific lighting).
• Any concerns you have about the item’s quality, color, or design.

Step 5: Use Polite and Specific Language

Effective communication helps the warehouse staff understand your needs. Use polite language and be as specific as possible. For example:

"Hello, could you please provide close-up photos of the product's logo and the inside label? I would also appreciate images taken in natural light to check the color accuracy. Thank you for your assistance."

Step 6: Submit the Ticket and Wait for a Response

After submitting your ticket, LoongBuy’s support team will typically respond within 24-48 hours. They might confirm your request or provide the additional photos directly. Keep an eye on your ticket status and email notifications for updates.

Tips for Effective Communication

• Be Detailed but Concise:
• Reference Order Information:
• Follow Up if Necessary: