This comprehensive tutorial will walk you through the complete operation process of MuleBuy platform, perfect for newcomers to China purchasing agents. Follow our guide to complete your first shopping mission smoothly.
1. Account Registration
Start by registering an account on MuleBuy:
- Go to MuleBuy official website
- Click "Register" at the top right corner
- Enter your email and set a password
- Verify your email address
- Complete profile information
2. Adding Product Links
After logging in:
- Copy product URL from Chinese shopping websites
- Paste into MuleBuy's search bar
- Click "Find Item" button
- Wait for system to fetch product details
3. Selecting Size and Color
Once product is loaded:
- Check all available options
- Select your preferred color
- Choose correct size based on Chinese measurements
- Enter desired quantity
- Click "Add to Cart"
Tip:
4. Communicating with Customer Service
For special requests or questions:
- Use live chat feature (available when customer service is online)
- For offline messages, use message center
- Include specific order number in messages for faster service
- Most messages get responses within 24 hours
5. Confirming Your Order
Before payment:
- Review all items in shopping cart
- Verify selected options (color,size,quantity)
- Check product names match intended purchases
- Confirm shipping address is correct
- Note current exchange rate if paying in foreign currency
6. Recharging Your Account and Payment
MuleBuy requires advance recharge:
- Go to "My Balance" section
- Choose recharge amount and payment method (PayPal, credit card, etc.)
- Complete transaction following prompts
- Return to shopping cart after successful recharge
- Click "Pay Now" to complete purchase
7. Selecting a Shipping Method
After merchants ship to MuleBuy warehouse:
- Go to "My Parcels" section
- Check received items and total weight
- Compare shipping options (EMS, DHL, small packet etc.)
- Consider price vs delivery time trade-off
- Submit shipping request and pay for delivery
8. Tracking Your Package
Once shipped:
- Wait for tracking number update (within 1-3 business days)
- Track directly in "My Parcels" section
- Check international shipment processing times
- Contact customer service if package delayed significantly
Successfully Completed Your First Order!
By following these steps, you've now learned the complete MuleBuy shopping process from registration to order delivery. Your first order should arrive within 2-4 weeks depending on shipping method. For repeat orders, the process will be faster as you're already familiar with the system.
Remember that our customer support team is always ready to help if you encounter any difficulties during the shopping process!