Joyagoo: How to Request Extra QC Photos or Videos
We understand that sometimes, the standard Quality Control (QC) photo set included with your Joyagoo order might not provide all the visual information you need before shipping. Whether you want to examine specific details, verify customizations, or simply gain more confidence in your purchase, requesting additional images is a straightforward process.
When Should You Request Extra QC Media?
- Detail Verification:
- Color Accuracy:
- Functionality Checks:
- Size Confirmation:
- Custom Requests:
- Color Accuracy:
How to Request Additional QC Photos or Videos
Step 1: Locate Your QC Photos
First, review the initial QC photos provided in your order confirmation email or through your Joyagoo account dashboard. Identify which specific areas or aspects require additional visualization.
Step 2: Contact Joyagoo Support
Reach out to our support team through one of these methods:
- Email: [email protected]
- Live Chat: Available on our website during business hours
- Support Ticket: Submit through your Joyagoo account
Step 3: Provide Specific Request Details
To ensure we capture exactly what you need, include the following information in your request:
- Your order number and product details
- Specific angles or parts you want photographed
- Any particular concerns or areas of focus
- Preferred background or lighting conditions (if applicable)
- Request for video if movement demonstration is needed
Step 4: Review and Response Time
Our team typically processes extra QC requests within 1-2 business days. During peak seasons, response times may be slightly longer. You'll receive the additional photos or videos via email with a direct download link.
Tips for Effective QC Requests
- Be Specific:
- Request Early:
- Consider Time Zones:
- Reasonable Requests:
- Request Early:
Peace of Mind Before Shipping
At Joyagoo, we believe transparency builds trust. Requesting additional QC photos or videos ensures you have complete visibility into your order before it begins its journey to you. Don't hesitate to use this service—it's part of our commitment to your satisfaction.
If you have any questions about the QC process or need assistance with your request, our support team is always ready to help.