1. Account Registration
Begin by creating your MuleBuy account:
2. Adding Product Links
After logging in, submit your desired product:
- Copy the product URL from any Chinese e-commerce site (Taobao, JD.com, Weidian, etc.)
- Paste the link in MuleBuy's "New Order" submission box
- Click "Fetch Product" to load item details automatically
Important: Always check product availability with sellers in advance
3. Selecting Specifications
The system will display available options after parsing the link:
Example: Color/size selection dropdown with price calculator
Simply choose your preferred variant and quantity before proceeding
4. Contacting Customer SupportNeed assistance? Use these immediate help channels:
| Live Chat | 24/7 blue chat bubble icon (bottom right of screen) |
| [email protected] (typically replies within 4 hours) |
5. Payment Processing
The secure deposit process includes:
- Navigate to "Wallet" → "Deposit" in your dashboard
- Choose payment method (Credit Card, PayPal, Crypto, etc.)
- The system automatically converts to RMB at current rates
Note: MuleBuy doesn't charge commission on deposits, only processing fees from payment gateways
6. Logistics Selection
Once payment clears, your personal shopper will:
- Purchase the item from the original seller
- Inspect quality upon arrival at the warehouse
- Submit shipment options in your Order Details page
Common shipping choices:
| EMS | Economical (7-15 days) |
| DHL | Premium (3-6 days) |
Ready for Your First Purchase?
With this complete walkthrough, you're now equipped to successfully navigate MuleBuy's platform. First-time users typically complete their maiden order within 15-20 minutes following these steps. Start Your First Order Now