OrientDig Shipping: How to Track International Orders Step by Step
Never lose sight of your global purchases with OrientDig's comprehensive tracking system
In today's global marketplace, international shipping has become an integral part of our shopping experience. OrientDig Shipping simplifies cross-border purchases with its advanced real-time tracking system that provides customers with complete visibility from warehouse dispatch to local delivery. This step-by-step guide will show you how to effectively track your international orders every step of the way.
Why OrientDig's Tracking Stands Out
Real-Time Updates
Receive instant notifications at every milestone of your package's journey across borders.
Global Coverage
Track packages through multiple carriers and transit points worldwide with unified visibility.
Accurate ETAs
Get reliable estimated delivery dates that account for customs processing and local delivery variables.
Multi-Language Support
Access tracking information in your preferred language with automatic translation of status updates.
Step-by-Step Tracking Guide
Obtain Your Tracking Number
After completing your purchase, you'll receive a confirmation email containing your unique OrientDig tracking number. This typically begins with "OD" followed by 12-15 digits. You can also find this number in your account dashboard under "Order History."
Access the Tracking Portal
Visit the OrientDig website or mobile app and locate the tracking section. Enter your tracking number in the designated field. For easier access, you can use the direct tracking link provided in your confirmation email.
Monitor Initial Processing
Watch for the first status update: "Order Processed: Ready for Dispatch". This indicates your items have been picked, packed, and labeled at the OrientDig warehouse. The system will provide the warehouse location and initial scan timestamp.
Track International Departure
Look for the status "Departed Origin Country"
Monitor Customs Clearance
One of the most crucial stages: "Arrived at Destination Country - Customs Processing". OrientDig provides detailed updates on customs status, including any required documentation or delays. Average clearance times are displayed based on the destination country.
Follow Domestic Transit
After customs clearance, track the "In Transit to Local Facility"
Receive Out for Delivery Notification
The most anticipated update: "Out for Delivery". You'll receive this status on the scheduled delivery day, along with the driver's route information and a estimated delivery window (typically 2-4 hours).
Confirm Successful Delivery
The final status: "Delivered"
Pro Tracking Tips
Set Up Notifications
Enable SMS or email alerts in your OrientDig account preferences to receive automatic updates without manually checking the tracking portal.
Understand Status Meanings
Familiarize yourself with common tracking terminology to better interpret your package's progress and identify potential issues early.
Use the Mobile App
Download the OrientDig mobile application for push notifications and easier tracking on the go, including map views of your package's current location.
Check Time Zones
Remember that tracking timestamps are typically displayed in the local time of the scanning facility, which may differ from your time zone.
Common Tracking Scenarios & Solutions
No Tracking Updates for Several Days
International packages may experience scanning gaps during air transit or ocean crossing. Allow 2-5 days for updates during long-haul transportation before contacting customer service.
Customs Delay Status
If your package remains in customs for more than 7 business days, OrientDig's support team can initiate an inquiry with the destination country's customs authority on your behalf.
Delivery Exception Notifications
Failed delivery attempts typically result from incorrect address, recipient unavailability, or weather conditions. Use the tracking portal to reschedule delivery or pick up from the local facility.