How to Request Additional QC Photos from LoongBuy
After placing your order with LoongBuy, you'll receive Quality Control (QC) photos to verify your items before shipment. But what if these photos don't show enough detail? Don't worry - requesting additional photos is straightforward.
Step-by-Step Guide
Step 1: Log into Your LoongBuy Account
Access your account dashboard where you can view your pending orders and QC photos.
Step 2: Locate the Order Needing Additional Photos
Find the specific order in your "Pending Shipment" or "QC Photos" section.
Step 3: Open a Support Ticket
- Click on "Contact Support" or "Open Ticket"
- Select "QC Photos" as the category
- Include your order number in the subject line
Step 4: Specify Your Photo Requests Clearly
Be specific about what additional photos you need. For example:
- "Please provide close-up photos of the sneaker soles"
- "I need pictures showing the stitching details on the left sleeve"
- "Could you photograph the item tag and labels clearly?"
Step 5: Submit and Wait for Response
LoongBuy typically responds within 24-48 hours. They'll either provide the requested photos or contact you for clarification.
Effective Communication Tips
Be Specific
Instead of "need more photos," specify exactly which parts you want photographed and from which angles.
Use Clear Language
Simple, direct English works best. You can use translation tools if needed, but keep sentences straightforward.
Reference Previous Photos
Mention which existing QC photos you're referring to when requesting additional shots.
Be Polite and Patient
Remember that warehouse staff are processing many requests. Courteous communication typically gets better results.
Common Additional Photo Requests
- Close-ups of logos or embroidery
- Detailed shots of material texture
- Photos of tags and labels
- Measurements with measuring tape
- Photos of potential flaw areas
- Comparisons between multiple items
By following these steps, you can ensure you get the detailed verification photos you need before your items ship from LoongBuy. This extra step can prevent disappointment and ensure you're completely satisfied with your purchase.
Note: LoongBuy may charge a small fee for extensive additional photo requests beyond their standard QC process.