How to Request Partial Shipments for Large Orders on LoongBuy
At LoongBuy, we understand that large orders often contain items with different processing times. With our partial shipment service, you can receive available items first while waiting for other products to arrive.
What Are Partial Shipments?
Partial shipments allow us to split your large order into multiple smaller shipments. This way:
- Items that are ready can be shipped immediately
- You can use products sooner rather than waiting for everything
- You can better manage storage and inventory
- You reduce the risk of holding all your products until every item is available
How to Request Partial Shipments
Step 1: Contact Customer Service
Before or after placing your order, contact our customer service team to request partial shipping. You can reach us through:
- Live chat on our website
- Email: [email protected]
- Message center in your account dashboard
Step 2: Specify Your Preferences
Clearly indicate which items you'd like shipped first. You can specify by:
- Product SKU numbers
- Order item numbers
- Specific categories or types of products
Step 3: Confirm Shipping Schedule
Our team will work with you to establish a shipping schedule that meets your needs while being cost-effective.
Cost Calculation for Partial Shipments
Base Shipping Costs
Your total shipping cost will consist of:
- Base fee for first shipment:
- Additional shipment fees:
- Service fees:
- Additional shipment fees:
How to Calculate Total Shipping Cost
Here's a simple formula to estimate your costs:
Total Shipping Cost = (Base Shipping × Number of Shipments) + (Service Fee × Additional Shipments)
Example:
Total = ($20 × 3) + ($3 × 2) = $60 + $6 = $66
Potential Savings
In some cases, partial shipping can actually save you money by:
- Avoiding storage fees at our warehouse
- Reducing the risk of products going out of stock
- Preventing delays that might affect your business
Managing Tracking Numbers for Split Deliveries
Tracking Number Assignment
For each partial shipment:
- You'll receive a separate tracking number for each shipment
- Tracking numbers are automatically updated in your account
- You'll receive email notifications as each shipment is processed
Monitoring Multiple Shipments
To effectively manage multiple tracking numbers:
- Use your order dashboard to see all tracking numbers in one place
- Download our mobile app for real-time tracking updates
- Set up email notifications for delivery status changes
- Contact customer service for consolidated tracking information
Common Tracking Scenarios
- Delayed updates:
- Different arrival dates:
- Customs clearance:
- Different arrival dates:
Important Considerations
Processing Time
Partial shipments typically add 1-2 business days to your total processing time due to additional handling.
Return Policy
Our return policy applies to each shipment individually. The return window begins when each specific shipment is delivered.
Combining Orders
If you have multiple orders, we can combine them with partial shipping. Contact customer service for assistance.
Cancellation Policy
Once partial shipping has begun, cancellation of individual shipped items may not be possible. Unshipped items can typically still be canceled.
Need Help?
If you have questions about partial shipments or need assistance with a current order, our customer service team is here to help:
- Email:
- Live Chat:
- Phone:
- Live Chat:
We're committed to making your LoongBuy experience as convenient as possible!