Resolving Missing Items or QC Issues with HipoBuy Support
2025-11-14
Common Issues We Handle
- Missing items from your package
- Quality control (QC) problems with received goods
- Incorrect items shipped
- Damaged products during shipping
How to Submit Your Claim
Option 1: Live Chat Support
Our most efficient method for quick resolution:
- Open chat with HipoBuy Support
- Clearly describe the issue
- Upload clear photos or videos as evidence
- Provide your order number and item details
Option 2: Spreadsheet Documentation
For multiple items or complex cases:
- Download our claim template spreadsheet
- List all problematic items with order numbers
- Include detailed notes about each issue
- Attach corresponding evidence files
- Submit via email or upload through our portal
Required Evidence for Quick Processing
Photo Evidence Must Include:
- Clear shots of damaged/defective areas
- Package showing shipping labels
- All items received in package
- Close-ups of quality issues
- Original packaging condition
Video Documentation:
- Unboxing videos for missing items claims
- Demonstration of functional defects
- Show entire packaging before opening
- Continuous shot without cuts
What to Expect After Submission
| Stage | Timeline | Actions |
|---|---|---|
| Initial Review | 1-2 business days | Evidence verification and claim validation |
| Investigation | 3-5 business days | Contacting suppliers, reviewing documentation |
| Resolution | 1-2 business days | Refund processing or replacement initiation |
Tips for Faster Resolution
- Document immediately:
- Be specific:
- Complete information:
- Follow up:
- Keep records:
- Be specific:
Need Immediate Assistance?
Our support team is available 24/7 through:
- Live Chat: Available on website and app
- Email: [email protected]
- Help Center: Comprehensive guides and FAQs