ACBUY Spreadsheet: How to Visualize Order Performance with Charts
Data visualization is crucial for understanding e-commerce performance metrics at a glance. The ACBUY spreadsheet provides powerful charting capabilities to help you analyze Quality Control (QC) pass rates, refund ratios, and shipping speed - three critical aspects of order performance.
Creating QC Pass Rate Graphs
QC pass rates indicate your product quality and supplier reliability. Follow these steps to create visualizations:
Step 1: Prepare Your Data
Organize your QC data with columns for: Date, Product SKU, Total Units Checked, Passed Units, and Failed Units.
Step 2: Choose Your Chart Type
- Line Chart:
- Pie Chart:
- Bar Chart:
- Pie Chart:
Step 3: Generate the Chart
Select your data range and insert your preferred chart type. Label axes clearly as "Date" (x-axis) and "Pass Rate %" (y-axis).
Visualizing Refund Ratios
Refund ratios help identify product issues and customer satisfaction levels. Create meaningful visualizations with these methods:
Recommended Chart Types:
- Stacked Bar Chart:
- Scatter Plot:
- Heat Map:
- Scatter Plot:
Pro Tips:
- Set up automatic calculations for refund ratio: (Refunded Orders ÷ Total Orders) × 100
- Use conditional formatting to highlight problem areas (red for ratios above 5%)
- Create a dashboard with weekly/monthly refund ratio comparisons
Shipping Speed Analysis Charts
Shipping performance directly impacts customer experience. Visualize these key metrics:
Key Shipping Metrics to Track:
| Metric | Description | Best Chart Type |
|---|---|---|
| Average Shipping Time | From shipment to delivery | Line Chart |
| Carrier Performance | Comparison across different shipping providers | Bar Chart |
| Destination Analysis | Shipping times by country/region | Geographical Map or Grouped Bar Chart |
Creating Shipping Speed Charts:
- Gather data with ship date, delivery date, carrier, and destination
- Calculate shipping duration in days
- Use pivot tables to summarize data by carrier, month, or region
- Create comparative visualizations to identify bottlenecks
Creating Your Performance Dashboard
Combine all three charts into a comprehensive dashboard for at-a-glance performance monitoring:
- Place QC pass rate charts at the top to monitor product quality
- Position refund ratio visuals in the middle to track customer satisfaction
- Include shipping analysis at the bottom to ensure delivery performance
- Use consistent color coding across all charts (green for good, yellow for warning, red for critical)
Regularly updating and reviewing these visualizations will help you make data-driven decisions to improve your e-commerce operations and customer experience.