AllChinaBuy Overseas Buyer FAQ: Address Filing, Customs Declaration & Package Tracking
Welcome to AllChinaBuy's comprehensive FAQ guide for international customers. This article addresses common concerns about address formatting, customs documentation, and logistics tracking to ensure smooth cross-border shopping.
Address Filing Issues
Why can't I enter my address correctly?
Address format errors often occur due to:
- Special characters usage - Use only English letters and numbers
- Address length limitations - Keep each line under 30 characters
- Missing required fields - Ensure all mandatory fields are completed
- Country/region selection mismatch - Verify your country matches your shipping zone
Format example:
[House Number] [Street Name]
[City/Province] [Postal Code]
[Country]
Pro Tip: Use address line 2 for apartment numbers or company names
Customs Declaration Requirements
Do I need to provide ID for customs clearance?
Yes, most countries require personal identification for customs clearance:
- European Union:
- United States:
- Brazil/Russia:
- General requirement:
- United States:
Important: Provide accurate product descriptions and values to avoid customs delays
What if my package is held by customs?
If customs detains your package:
- Check tracking for specific customs hold notification
- Contact your local customs office with tracking number
- Provide requested documentation (invoice, ID copy, etc.)
- Pay any applicable duties or taxes
- Contact AllChinaBuy support if additional commercial invoice is needed
Package Tracking & Logistics
How to track my package effectively?
Use these tracking methods:
- AllChinaBuy Order Page:
- Carrier Websites:
- Third-party tracking:
- Mobile Apps:
- Carrier Websites:
Why isn't my tracking updating?
Common reasons for tracking delays:
- Package not yet scanned into system (24-48 hour delay)
- International transfer between carriers
- Customs processing period
- Weekend/holiday non-processing days
- Technical syncing issues between tracking systems
Wait 2-3 business days before concern if no tracking update appears
Payment & Order Management
How to modify/cancel my order?
Order modification availability depends on order status:
- Pending payment:
- Processing:
- Shipped:
- Express orders:
- Processing:
Quick Problem Resolution Guide
| Problem | First Step | Contact Point |
|---|---|---|
| Address won't save | Check character limit/special characters | AllChinaBuy support |
| Customs clearance delay | Check tracking for specific hold reason | Local customs office |
| No tracking updates | Wait 48 hours, check carrier website | Shipping carrier |
| Package not received | Verify tracking, check with neighbors | Local post office/carrier |
For additional support, visit AllChinaBuy's customer service center