LoongBuy: How to Report a Seller Problem and Get It Resolved
Shopping on LoongBuy is usually a smooth experience, but occasionally, issues with sellers can arise. Whether a seller has sent the wrong itemsignificant delay in shipment, you don't have to resolve it alone. LoongBuy's dedicated support team is here to mediate between you and the seller to find a fair solution.
This step-by-step guide will show you exactly how to submit a formal complaint and what evidence to provide for the quickest resolution possible.
When Should You Contact LoongBuy Support?
You should escalate an issue to LoongBuy Support if you have already tried communicating directly with the seller without success, or if the problem falls into one of these categories:
- Received Wrong/Defective Item:
- Shipment Delays:
- Non-Receipt of Item:
- Seller Refuses Refund/Return:
- Shipment Delays:
Step-by-Step Guide to Submit a Seller Complaint
Step 1: Log In and Navigate to "My Orders"
Go to the LoongBuy website and log into your account. Click on "My Orders"
Step 2: Locate the Problematic Order
Find the specific order related to your issue. Click on the "Order Details"
Step 3: Open a Dispute or Contact Support
Look for a button that says "Report a Problem,""Open Dispute,""Contact Support."
Step 4: Select the Issue Type
You will be presented with a list of common issues. Select the one that best describes your situation (e.g., "Item Not Received," "Item Doesn't Match Description").
Step 5: Provide a Clear and Detailed Description
In the text box provided, clearly explain what went wrong. Include:
- The date of order and expected delivery date.
- A brief summary of your previous communication with the seller.
- The specific resolution you are seeking (e.g., refund, replacement, or shipment).
Step 6: Submit the Complaint
Once you have filled out all the required fields and attached your evidence (see below), submit the form. You will receive a confirmation email with a ticket number for your reference.
Essential Proof to Provide for a Quick Resolution
To help LoongBuy Support mediate effectively, providing clear and relevant evidence is crucial. Here’s what you should include:
For Wrong or Defective Items:
- Photos/Videos:
- Screenshot of the Original Listing:
For Shipment Delays or Non-Delivery:
- Order Details Screenshot:
- Communication Log:
- Tracking Information:
- Communication Log:
For All Cases:
- Order ID Number:
- Record of Communication:
What Happens After You Submit?
LoongBuy Support will review your complaint and the provided evidence. They will then contact the seller to hear their side of the story. The mediation process can take a few days to a couple of weeks, depending on the complexity of the issue. Support will work towards a resolution, which could be a full refund, a partial refund, a reshipment, or a return label provided by the seller.
By following this guide and providing the right proof, you significantly increase your chances of a swift and fair resolution. LoongBuy's support system is designed to protect buyers, so don't hesitate to use it when you need help.
Happy and safe shopping on LoongBuy!