How to Submit a Dispute Ticket on LoongBuy: A Complete Guide
When shopping through agents like LoongBuy, sometimes items arrive damaged or don't match quality expectations. Fortunately, LoongBuy's dispute system protects your purchases by facilitating refunds or compensation when issues occur.
When Should You Submit a Dispute Ticket?
File a dispute ticket in these situations:
- Damaged Items:
- Quality Control Failure:
- Wrong Items:
- Missing Items:
- Significant Flaws:
- Quality Control Failure:
How to Submit a Dispute Ticket: Step-by-Step
Step 1: Log Into Your LoongBuy Account
Access your account dashboard where all your orders are displayed.
Step 2: Locate the Problematic Order
Find the specific order containing the damaged or unsatisfactory item in your order history.
Step 3: Click "Apply for Refund/Dispute"
This button is typically located next to each item in your order details.
Step 4: Complete the Dispute Form
Provide accurate information including:
- Detailed description of the issue
- Specific problems with the item
- Your desired resolution (refund, replacement, or partial compensation)
How to Upload Effective Evidence
Strong evidence is crucial for a successful dispute. Include:
Clear Photographs
Take high-quality images showing:
- Damage from multiple angles
- Close-ups of defects or flaws
- Comparison with seller's original photos (if applicable)
- Packaging and shipping labels
Supporting Documentation
Upload any relevant files:
- Screenshot of the original product listing
- Order details showing what you expected to receive
- Communication with sellers (if any)
Tip:
What Happens After Submission?
1. Ticket Review
LoongBuy staff will review your dispute within 1-3 business days. They may contact you for additional information if needed.
2. Investigation Phase
The dispute team examines your evidence and contacts the seller for their response. This process typically takes 3-7 days.
3. Resolution Proposal
LoongBuy will propose a resolution based on their findings, which could include:
- Full or partial refund
- Seller sending replacement items
- Store credit compensation
- Return to seller (in rare cases)
4. Final Resolution
Once you accept the resolution, refunds are typically processed to your original payment method within 5-10 business days.
How to Follow Your Case
- Check your dispute ticket status regularly in your account
- Respond promptly to any requests for additional information
- Use the message system to communicate with the dispute team
- Keep track of important dates and deadlines
Tips for a Successful Dispute
- Act quickly:
- Be detailed:
- Be reasonable:
- Remain professional:
- Review policies:
- Be detailed:
LoongBuy's dispute system provides important protection for international shoppers. By following this guide to submit well-documented dispute tickets, you can confidently resolve issues with damaged or unsatisfactory items and ensure you receive appropriate compensation.