LoongBuy: How to Request Additional QC Photos
Ordered items through LoongBuy, but the provided Quality Control (QC) photos aren't sufficient for your peace of mind? You are not alone. Many buyers seek more detailed visuals to verify the exact condition, color, or specific details of their products before shipment. Don't worry—requesting additional photos is a straightforward process. This tutorial will guide you through opening a support ticket, specifying your photo requests, and communicating effectively with the LoongBuy warehouse for a thorough verification.
Before You Request: Understand Standard QC
LoongBuy typically provides a few basic QC photos for free with your stored items. These generally show the item from the front, back, and any visible tags or labels. If your needs go beyond this, you may need to request a "Detailed Photo" or "Close-up Photo" service, which might incur a small fee.
Step-by-Step Guide: How to Request More Photos
Step 1: Log in and Navigate to "My Warehouse"
First, log in to your LoongBuy account. Once logged in, go to the "My Warehouse"
Locate the specific item for which you need more photos. Do not add it to a parcel for shipment yet, as this can complicate the process. Instead, look for an option labeled "Parcel After-Sale""Apply for Photo"
Tip: This is the designated channel for pre-shipment inspection requests, ensuring your query goes directly to the warehouse team. The key to getting the photos you need is clear communication. Simply writing "I want more photos" is often not enough. Be specific in your request. A request like this is easy for the warehouse staff to understand and follow precisely. After submitting your ticket, the warehouse team will typically process it within 1-2 business days. They will take the requested photos and upload them to your order history or reply to your ticket with the images attached. Keep an eye on your message center and the "My Warehouse" page for updates. If the new QC photos reveal a flaw, defect, or that the item is different from what you ordered, you have options. You can contact LoongBuy support to request an exchange from the seller or apply for a return and refund before the item is shipped out to you. The clear photos will serve as your evidence. Requesting additional QC photos from LoongBuy is a simple but powerful tool to ensure you get exactly what you paid for. By using the "Parcel After-Sale" ticket system and providing clear, specific instructions, you can effectively communicate with the warehouse team and get the detailed verification you need for a confident purchase. Don't hesitate to use this service—it's a key part of a savvy shopper's process when using purchasing agents. Happy and secure shopping with LoongBuy!Step 2: Select the Item and Open a "Parcel After-Sale" Ticket
Step 3: Write a Clear and Detailed Request
What to Include in Your Ticket:
Example of a Good Photo Request:
"Hello Warehouse Team,
Could you please provide detailed close-up photos for my item [Insert Item Number]?
I would like the following shots:
1. A close-up of the product logo on the front.
2. A clear photo of the inside tag showing the material composition.
3. A picture of the bottom/soles (if it's footwear).
4. A photo showing any visible stitching on the side.
I want to verify the details before shipping. Thank you for your assistance!"
Step 4: Submit and Wait for a Response
Communicating Effectively with the Warehouse
What If the Photos Reveal a Problem?
Conclusion