CNFANS: How to Review QC Photos and Approve Orders
After your products reach our warehouse, CNFANS uploads detailed Quality Control (QC) photos for your review. This critical step ensures you can verify product condition and specifications before international shipping. Here's a complete guide to navigating this process effectively.
The QC Review Process Flow
- Receive notification that QC photos are available
- Access your order dashboard on CNFANS
- Carefully inspect all provided photos
- Make your decision: Approve or Request Recheck
- Proceed to shipment for approved items
How to Inspect QC Photos Thoroughly
Key Areas to Examine:
- Product Authenticity:
- Construction Quality:
- Material Condition:
- Color Accuracy:
- Size & Measurements:
- Functionality:
- Accessories & Packaging:
- Construction Quality:
Types of QC Photos Typically Provided:
- Front, back, and side views
- Close-ups of logos and specific details
- Hardware and material texture shots
- Measurement scale photos
- Tag and label close-ups
- Functionality demonstration (if applicable)
How to Approve Your Order
Step-by-Step Approval:
- Log into your CNFANS account
- Navigate to "My Orders" or "Pending Review" section
- Click on the order needing QC review
- Browse through all uploaded photos using the image gallery
- If satisfied with all items, click the "Approve Order" button
- Confirm your approval when prompted
- Your order will then proceed to the shipping preparation phase
Important Notes on Approval:
- Approval indicates you accept the current condition of items
- Once approved, orders cannot be returned for the same QC issues
- Approval triggers the next step in the shipping process
- You have 7 days to review QC photos before automatic approval
How to Request a Recheck
When to Request a Recheck:
- Visible damage, stains, or manufacturing defects
- Significant color discrepancies from product listing
- Incorrect sizing or measurements outside tolerance
- Missing accessories or incorrect items
- Poor craftsmanship or construction issues
- Unclear photos that prevent proper assessment
Requesting a Recheck:
- Identify the specific issue in the QC photos
- Click "Request Recheck" on the order page
- Select the reason for recheck from the dropdown menu
- Provide detailed comments describing the issue
- Specify if you need additional photos of particular areas
- Submit your request for processing
What Happens Next:
- Our QC team will re-inspect the item within 24-48 hours
- We may provide additional photos addressing your concerns
- If issues are confirmed, we'll discuss solutions (repair, replacement, or discount)
- If no issues are found, we'll communicate our assessment
- The process repeats until you're satisfied or alternative solutions are agreed upon
Best Practices for QC Review
- Review promptly:
- Use zoom function:
- Check all photos:
- Compare systematically:
- Be specific in feedback:
- Consider normal variations:
- Communicate professionally:
- Use zoom function:
Frequently Asked Questions
Q: How long does QC photo upload take after products arrive?
A: Typically 1-3 business days after items reach our warehouse.
Q: Can I request specific photo angles or details?
A: Yes, during the recheck process you can specify additional photos needed.
Q: What happens if I don't review within 7 days?
A: Orders are automatically approved and proceed to shipping after 7 days.
Q: Can I approve some items and request rechecks for others?
A: Yes, you can approve satisfactory items while requesting rechecks for specific problematic ones.
Q: What if we can't resolve issues after multiple rechecks?
A: We'll discuss alternative solutions including replacements, discounts, or returns depending on the situation.
Final Thoughts
The QC photo review process is your opportunity to ensure product quality before international shipping. Taking time to thoroughly inspect images and make informed decisions can prevent disappointments and additional costs. Remember that our team is here to help - if you have questions about the QC process or need assistance with your review, don't hesitate to contact our customer support team.
By carefully reviewing QC photos and using the approval/recheck system effectively, you can confidently move forward with shipping knowing your items meet your expectations.