CSSBuy: How to Request Additional QC Photos Before Shipping
When you're unsure about product quality, CSSBuy allows you to request detailed photos before shipping. Here's your complete guide.
Why Request Additional QC Photos?
Quality Control (QC) photos help verify item details like:
- Material quality and texture
- Color accuracy
- Stitching and construction
- Logo placement and design
- Size tags and labels
How to Submit Your Photo Request
Step 1: Log into Your CSSBuy Account
Access your personal dashboard where all your orders are displayed.
Step 2: Navigate to "My Warehouse"
Find this section in the main menu - it shows all your purchased items awaiting shipment.
Step 3: Select Your Item
Click on the specific product you want additional photos for from your warehouse list.
Step 4: Click "Request More Photos"
This button is clearly visible in the item details section.
Step 5: Specify Your Photo Requirements
Be specific about what you want to see:
- Request close-ups of particular areas
- Ask for photos from specific angles
- Mention any concerns you have about the item
- Request measurements if needed
Step 6: Submit and Wait for Processing
CSSBuy typically processes these requests within 24-48 hours.
Tracking Your Photo Request
Monitor request status through:
- Email notifications
- Message center in your CSSBuy account
- Item details page in "My Warehouse"
Once processed, new photos will appear in your item's QC gallery with clear labeling.
Tips for Effective Photo Requests
Be Specific
Instead of "more photos," request "close-up of left shoe sole stitching."
Use Clear Language
CSSBuy agents understand English well, but keep instructions simple and direct.
Check Standard QC First
Review existing photos before requesting additional ones to avoid duplicates.
Consider Time Constraints
Request additional photos early to avoid shipping delays.
What to Do After Receiving Photos
Based on the additional QC photos, you can:
- Approve the item for shipment
- Request an exchange if quality doesn't meet standards
- Ask for more specific photos if your concerns weren't fully addressed
- Proceed with shipping preparation