How to Request Additional QC Photos on ACBuy
A Step-by-Step Guide to Closer Product Inspection
ACBuy understands that sometimes standard Quality Control (QC) photos might not provide enough detail for your peace of mind. That's why we offer the flexibility to request additional QC images before your items ship. This tutorial will walk you through the process of contacting our QC team, specifying the exact details you want to see, and ensuring your products meet your expectations.
Step-by-Step Process
Step 1: Access Your Order Details
Log into your ACBuy account and navigate to your "My Orders"
Step 2: Locate the QC Photo Request Option
Within your order details page, look for the "Request Additional QC Photos"
Step 3: Contact the QC Team
Clicking the request button will typically open a messaging interface directed to our QC team. Alternatively, you can send a direct message through the ACBuy messaging system, making sure to include your order number
Step 4: Be Specific in Your Request
Clearly specify what details you want to see. Vague requests lead to delays. Instead of "more photos," try:
- "Please provide a close-up photo of the logo stitching on the left sleeve."
- "I would like to see a photo of the shoe's sole from a 45-degree angle."
- "Could you take a picture of the item's tag to verify the size label?"
- "Please show me a photo of the screen displayed with a solid white background."
Step 5: Submit and Wait for Confirmation
After submitting your request, you will receive a confirmation that our QC team has received it. Processing usually takes 1-2 business days. The new photos will be uploaded to your order page.
Tips for Effective QC Requests
Be Precise and Clear
The more specific you are about angles, parts, and details, the more likely you are to get the exact photos you need.
Request Before Shipping
Remember that once an item is shipped, we cannot take additional QC photos. Make your requests during the QC inspection period.
Use Professional Language
Polite and clear communication helps our team understand and fulfill your request efficiently.
Check Photo Guidelines
Each product category may have different photo capabilities. Familiarize yourself with what's possible for your specific item type.
Frequently Asked Questions
Is there a charge for additional QC photos?
ACBuy typically provides a reasonable number of additional QC photos free of charge. However, excessively frequent or complex requests may incur a small fee, which will be communicated to you beforehand.
How long does it take to get additional QC photos?
Please allow 1-2 business days for our QC team to process your request and upload the new images to your order page.
Can I request a video instead of photos?
For certain complex items, a short video can be requested. This is evaluated on a case-by-case basis and may involve an additional service fee.
What if I'm still not satisfied after seeing the additional photos?
If the additional photos reveal an issue, you can discuss exchange or return options with our customer service team before the item ships.