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OrientDig Shipping: How to Prevent Parcels from Getting Stuck in Customs

2025-11-20

International shipping can be a complex process, and one of the biggest hurdles is customs clearance. A package stuck in customs means delays, extra fees, and frustration for both sender and receiver. At OrientDig, we understand the intricacies of cross-border shipping. This article provides essential tips for declaring items correctly and selecting safe shipping lines to ensure your parcels clear customs smoothly and reach their destination without unnecessary holdups.

Understanding Why Parcels Get Stuck

Before diving into the solutions, it's crucial to understand the common reasons for customs delays:

Tip 1: Declare Items Correctly and Honestly

Accuracy and honesty are non-negotiable when filling out customs forms. Here’s how to get it right:

a) Provide a Detailed Description

Avoid generic terms like "gift," "parts," or "accessories." Be specific. Instead of "clothing," write "Men's Cotton T-Shirts (5 pcs)." Instead of "electronics," write "Used Laptop, Model XYZ." A precise description helps customs officials quickly identify the contents and assess the correct duties.

b) Accurately Declare the Value

Always declare the true commercial value of the items. This includes the price you paid for the item. If it's a used item, provide a reasonable and justifiable estimate. Do not purposefully undervalue items to avoid taxes; this is illegal and can result in severe penalties, confiscation of the parcel, or blacklisting.

c    Use the Correct Harmonized System (HS) Code

HS Codes are international standard codes for classifying traded products. While not always mandatory for low-value shipments on the shipper's form, providing the correct code can significantly speed up processing, especially for commercial goods. Your shipping carrier can often assist in finding the right code.

Tip 2: Select a Safe and Reliable Shipping Line

Your choice of carrier can influence the customs process. At OrientDig, we offer various lines tailored to different needs.

a) Choose Established Carriers with Strong Customs Expertise

Major carriers like DHL, FedEx, and UPS have dedicated customs brokerage teams and long-standing relationships with customs authorities worldwide. They are often very efficient at processing electronic data and resolving minor issues quickly, which can prevent delays.

b) Understand the Difference Between "Tax-Paid" and "Pre-Tax" Lines

  • Tax-Paid (DDP - Delivered Duty Paid) Lines:
  • Pre-Tax (DDU - Delivered Duty Unpaid) Lines:

c) Leverage Our "Safe Line" Recommendations

Based on the destination country and the nature of your items, OrientDig can recommend the most suitable and "safe" shipping line. Our experience with global shipping routes and customs regulations allows us to guide you towards the option with the highest likelihood of smooth clearance for your specific shipment.

Tip 3: General Best Practices for a Smooth Journey

  • Know the Destination Country's Restrictions:
  • Be Prepared for Duties and Taxes:
  • Package Items Securely and Label Clearly:

Conclusion

Preventing your parcels from getting stuck in customs boils down to preparation, accuracy, and choosing the right partner.

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