LoongBuy QC Process Explained
What Happens After You Submit a LoongBuy Order
After your product arrives at LoongBuy's warehouse, it undergoes a rigorous Quality Check (QC) procedure to ensure you receive exactly what you ordered. This transparent process gives you complete visibility and control before your items are stored or shipped.
Warehouse Receiving & Registration
When your package arrives at our warehouse, it is immediately registered in our system and matched to your order. Each item receives a unique tracking code that follows it throughout the QC process.
Initial Visual Inspection
Our QC specialists perform a comprehensive visual inspection of your item, checking for:
- Exterior packaging condition
- Overall product appearance
- Visible defects or damages
- Color consistency
- Size and model verification
Detailed Quality Assessment
Every product undergoes thorough testing based on its category:
- Electronics:
- Clothing:
- Accessories:
- All Items:
- Clothing:
Professional Photo Documentation
We upload high-quality photographs of your actual item to your account, including:
- Multiple angles of the product
- Close-up shots of important details
- Serial numbers and labels
- Packaging and accessories
- Any areas of concern
Defect Reporting
If any issues are discovered during inspection, we create a detailed defect report that includes:
- Specific description of the problem
- Photographs highlighting defects
- Severity assessment (minor/moderate/major)
- Recommendations for next steps
Customer Approval Process
Before we proceed, you receive:
- Email notification with QC results
- Access to all inspection photos
- Defect report (if applicable)
- Options to approve, reject, or request exchange
Final Steps
Based on your decision:
- Approval:
- Rejection:
- Exchange:
- Rejection:
Benefits of Our QC Process
Quality Assurance
Ensure you receive exactly what you ordered in perfect condition
Transparency
See actual photos of your item before making decisions
Risk Reduction
Catch defects early to avoid costly international returns
Peace of Mind
Shop confidently knowing every item is thoroughly inspected