What Are Partial Shipments?

Partial shipments (also known as split shipments) allow you to divide a single large order into multiple smaller shipments that are sent at different times. This is particularly useful when:

• Some items are ready for shipment while others are still in production
• You need certain products urgently but can wait for others
• Your order exceeds weight or volume limits for standard shipping
• You want to manage customs declarations and import taxes strategically

How to Request Partial Shipments

Step 1: Submit Your Request

Contact our customer service team at least 24 hours before your expected shipment date. You can reach us through:

• Live chat on our website
• Email at [email protected]
• The "Order Notes" section in your account dashboard

Step 2: Specify Your Splitting Preferences

Clearly indicate:

• Which items should be shipped immediately
• Which items should remain in our warehouse
• Your preferred shipping method for each partial shipment
• Any special packaging or labeling requirements

Step 3: Confirm Additional Charges

Once we process your request, we'll provide a detailed breakdown of additional costs. You'll need to approve these charges before we proceed with the first shipment.

Calculating Partial Shipment Costs

Additional fees for split shipments include:

Multiple Handling Fees

Each partial shipment incurs a separate handling fee:

• First shipment: Standard handling fee ($2-5 depending on package size)
• Additional shipments: Reduced handling fee ($1-3 per package)

Potential Increase in Shipping Costs

Shipping multiple smaller packages instead of one large one may increase your total shipping costs due to:

• Loss of volume discounts on larger shipments
• Multiple base rates applied instead of a single consolidated rate
• Additional packaging materials for multiple boxes

Storage Fees (If Applicable)

If items remain in our warehouse for more than 30 days awaiting your second shipment instruction, standard storage fees may apply ($0.50-$2 per day depending on item size).

Cost Calculation Example

Our team will always provide a cost comparison before processing your partial shipment request.

Managing Tracking for Multiple Shipments

Tracking Number Assignment

Each partial shipment receives its own unique tracking number. You'll find these in your account:

• Primary tracking number for your original order (will reflect split status)
• Individual tracking numbers for each shipped package
• Separate tracking links in your shipment confirmation emails

Tracking Multiple Packages

To efficiently manage tracking for split deliveries:

• Use our "Batch Tracking" feature to monitor all packages on one screen
• Set up tracking notifications for each individual shipment
• Download our mobile app for push notifications on all your deliveries
• Contact customer service if any tracking information appears delayed or inconsistent

Delivery Confirmation

Each partial shipment is treated as a separate delivery for confirmation purposes. Please:

• Confirm receipt of each package individually in your account
• Report any issues with specific shipments rather than the entire order
• Note that our buyer protection period begins for each item upon its individual shipment

Important Considerations

Deadlines and Timing

• Submit partial shipment requests at least 24 hours before processing begins
• Once packaging starts, changes may not be possible without additional fees
• Consider time zone differences when requesting urgent splits

Customs Declarations

Each partial shipment requires separate customs documentation, which may affect:

• Customs clearance times for each package
• Potential variations in import duties and taxes applied
• Document preparation fees (charged per shipment)

Insurance and Protection

Your purchase protection applies to each shipment individually. Consider:

• Insurance coverage is calculated per package
• Claims must be filed for the specific shipment that experienced issues
• Maximum claim amounts apply separately to each partial shipment