LoongBuy FAQ: Common Questions Answered (Account Issues, Payment Failures, Out-of-Stock Items & More)
If you're experiencing difficulties with your LoongBuy
If you can’t access your account, click the "Forgot Password"
Repeated failed login attempts or suspicious activity may trigger a temporary lock. Contact LoongBuy Support
Common reasons include insufficient funds, incorrect card details, or temporary bank restrictions. Verify your payment method or try another card. Ensure your payment wallet/card has sufficient balance. If the issue persists, clear your browser cache or switch to a different device. LoongBuy will notify you via email. You can request a refund or choose an alternative product through your order history. Check your order confirmation email for split shipments. If items are delayed, contact Customer Support with your order number
1. Account Troubleshooting
How do I reset my LoongBuy account password?
Why is my LoongBuy account locked?
2. Payment and Recharge Issues
Why is my LoongBuy payment declining?
How to fix LoongBuy recharge failures?
3. Missing or Out-of-Stock Items
What if an item is unavailable after ordering?
Why was part of my LoongBuy order missing?
4. Need More Help?