How to Check Warehouse Arrival Status at LoongBuy
Once your seller has shipped items to the LoongBuy warehouse, tracking their progress is simple and straightforward. This guide will walk you through checking your shipment status, understanding domestic tracking information, confirming warehouse arrival, and receiving quality control photos.
The Process Overview
- Seller ships your item to LoongBuy's domestic warehouse
- Track domestic shipping progress in your dashboard
- Confirm warehouse arrival status
- Receive QC photos once processed
- Prepare for international shipping
How to Track Your Items
Step 1: Access Your Dashboard
Log into your LoongBuy account and navigate to "My Orders" or "Warehouse" section.
Step 2: Locate Domestic Tracking
Find the domestic tracking number provided by your seller. This is typically a Chinese courier tracking number.
Step 3: Interpret Tracking Status
- 已发货
- 运输中
- 已签收
- 待验收
- 运输中
Confirming Warehouse Arrival
When your item reaches our warehouse, you'll see these status updates:
Warehouse Arrival Confirmation
- Status changes to "Arrived at Warehouse"
- Notification email sent to your registered email
- Item appears in your "Warehouse Storage" with received date
- Warehouse processing begins (usually within 24 hours)
Receiving QC Photos
Once your items are processed, we provide free quality control photos:
What to Expect with QC Photos:
- 4-6 high-quality images from different angles
- Clear view of item condition and details
- Packaging and labeling visibility
- Measurement verification when applicable
QC photos are automatically uploaded to your order details. You can access them by clicking "View Photos" next to your warehouse items.
Troubleshooting Common Issues
Delayed Tracking Updates
If tracking doesn't update for several days, contact your seller to verify the tracking number and shipping status.
Item Not Showing as Arrived
Allow 1-2 business days for warehouse processing after delivery confirmation. If status doesn't update, contact customer service with your tracking number.
Missing QC Photos
Photos are typically available within 48 hours of warehouse arrival. If photos aren't appearing, check back later or contact support.
Need Help?
If you encounter any issues tracking your items or confirming warehouse arrival, our support team is available 24/7 through live chat and email support.