How to Cancel Your LoongBuy Order Before Shipment
Sometimes, buyers change their mind. Whether you found a better deal, ordered the wrong item by mistake, or simply decided against a purchase, cancelling an order that hasn't yet been shipped is a straightforward process on LoongBuy.
This guide will walk you through the steps to cancel an unpaid or unshipped order, explain your refund eligibility, and provide tips to avoid unnecessary delays or deductions.
Step-by-Step Cancellation Guide
Scenario 1: For Unpaid Orders
If your order is still awaiting payment, cancellation is instant and simple.
- Log in to your LoongBuy account.
- Navigate to "My Account" and select "My Orders".
- Find the order you wish to cancel from your list of "Pending Payment" orders.
- Click the "Cancel Order" button next to the item.
- Confirm the cancellation when prompted. The order will be immediately removed from your account.
Scenario 2: For Paid Orders That Are Unshipped
If you have already paid but the seller has not yet shipped your item, you can request a cancellation.
- Go to "My Orders" in your account.
- Locate the paid order under the "To Ship" or "Processing" tab.
- Click "View Detail" or "Contact Seller" for that order.
- Send a direct message to the seller politely requesting to cancel the order. Clearly state your order number and reason for cancellation.
- Alternatively, look for a "Cancel Order" button. If available, you can submit a cancellation request directly.
- Wait for the seller's confirmation. They must agree to the cancellation for it to proceed.
Understanding Refund Eligibility
- Unpaid Orders:
- Paid & Unshipped Orders:full refund.
- The refund will be processed back to your original payment method (e.g., credit card, PayPal) or as LoongBuy store credit, depending on the platform's policy and your choice.
- Refunds can take 5-10 business days
Tips to Avoid Delays or Deductions
Act Quickly
Time is of the essence. Sellers process and ship orders rapidly. Check your order status and initiate cancellation as soon as you decide.
Communicate Clearly with the Seller
When sending a cancellation request, be polite and clear. Provide your order number and a brief reason. Good communication increases the chance of a swift, positive response.
Double-Check Before You Pay
To avoid the hassle entirely, carefully review your cart—items, quantities, sizes, colors, and shipping address—before completing payment.
Know the Platform's Policy
Familiarize yourself with LoongBuy's official cancellation and refund policy. This is your ultimate guide and protects you as a buyer.
What if the Seller Has Already Shipped?
If the seller has already processed and shipped your order, it is too late to cancel. In this case, you must wait for the item to arrive and then initiate a return or refund
Cancelling an order on LoongBuy is a simple process if you act before the seller dispatches your item. By following these steps and tips, you can ensure a smooth cancellation and a swift, full refund, making your shopping experience stress-free.