KAKOBUY: How to Rank Sellers by QC Performance Using the KAKOBUY Spreadsheet
In e-commerce platforms like KAKOBUY, maintaining high-quality seller performance is crucial for customer satisfaction and business success. Effective ranking of sellers based on Quality Control (QC) performance helps identify reliable partners and areas needing improvement. This guide explains how to use the KAKOBUY spreadsheet to assign weighted scores and rank sellers using key metrics: inspection success rate, communication speed, and delivery punctuality.
Key Performance Metrics
To objectively evaluate sellers, KAKOBUY focuses on three essential criteria:
- Inspection Success Rate:
- Communication Speed:
- Delivery Punctuality:
- Communication Speed:
Assigning Weighted Scores
Not all metrics hold equal importance. Assign weights to reflect priorities. For example:
| Metric | Weight | Reason |
|---|---|---|
| Inspection Success Rate | 50% | Central to product quality and customer trust. |
| Communication Speed | 25% | Impacts issue resolution and collaboration efficiency. |
| Delivery Punctuality | 25% | Affects supply chain reliability and customer experience. |
Adjust weights based on KAKOBUY’s current business goals.
Step-by-Step Ranking Process in Spreadsheet
Step 1: Data Collection
Graw data for each seller:
- Inspection Success Rate:
- Communication Speed:
- Delivery Punctuality:
- Communication Speed:
Step 2: Normalize Scores
Convert metrics to a common scale (e.g., 0-100). For communication speed, invert the scale so that faster responses score higher. Example formula for normalization:
Normalized Score = (Actual Value - Min Value) / (Max Value - Min Value) * 100
Step 3: Apply Weights
Calculate weighted scores using the assigned weights. Example:
Overall Score = (Inspection Rate × 0.50) + (Communication Score × 0.25) + (Delivery Punctuality × 0.25)
Step 4: Rank Sellers
Sort sellers by their overall weighted scores in descending order. Use spreadsheet functions like RANKSORT
Practical Example
Assume three sellers with the following data:
| Seller | Inspection Rate | Comm. Speed (hrs) | Delivery Punctuality | Overall Score | Rank |
|---|---|---|---|---|---|
| Seller A | 98% | 1.5 | 99% | 97.5 | 1 |
| Seller B | 90% | 3.0 | 95% | 85.0 | 2 |
| Seller C | 85% | 4.0 | 92% | 78.5 | 3 |
Note: Communication speed normalized so that lower hours yield higher scores.
Conclusion
Using the KAKOBUY spreadsheet to rank sellers by QC performance with weighted scores ensures a fair, data-driven approach. Regularly update data and adjust weights to reflect changing priorities. This method enhances supplier management, boosts customer satisfaction, and drives continuous improvement across the platform.