Experiencing a failed payment or a recharge that hasn't updated your balance? Don't worry. This step-by-step guide will walk you through the process of contacting LoongBuy's finance support team to resolve the issue quickly and get your account balance updated correctly.
Step 1: Gather Essential Information
Before contacting support, collect the following details. This will significantly speed up the resolution process.
- Your LoongBuy account username or registered email.
- The date and approximate time of the transaction.
- The payment amount and the method used (e.g., Credit Card, PayPal, etc.).
- Most Importantly:
Step 2: Take Clear Screenshots
Visual evidence is crucial. Take screenshots of the following:
- The error message you received on LoongBuy during the failed payment.
- Your order history page on LoongBuy showing the pending or failed transaction.
- The confirmation email or page from your payment provider (e.g., PayPal, bank app) showing the completed transaction on their end. Ensure any sensitive information (like full card numbers) is blurred out.
Save these screenshots in an easily accessible location on your device.
Step 3: Contact LoongBuy Finance Support
Now, reach out to the dedicated support team using one of the primary methods below.
Option A: Direct Email (Recommended)
For payment issues, the fastest route is often emailing the finance department directly.
- Email Address:[email protected][email protected]
- Subject Line:"Payment Failure - [Your Username] - [Date]""Recharge Not Reflected - Order #123456".
- Email Body:
Option B: In-Platform Support Ticket
Log in to your LoongBuy account and navigate to the help center.
- Go to "Help Center""Contact Support"
- Select the category "Payment Issues""Recharge Problem".
- Fill out the ticket form with all relevant details and upload your screenshots directly.
Step 4: Follow-Up and Verification
After submitting your request:
- You should receive an automatic acknowledgment with a ticket/reference number. Keep this safe.
- The finance team typically responds within 24-48 business hours. Please be patient during peak times.
- Once they reply, they may request additional information. Respond promptly to avoid delays.
- After they confirm the issue is resolved, log out and back into your LoongBuy account
Tips for a Smooth Resolution
- Be Precise:
- Be Polite:
- Check Payment Status First:
- Secure Your Info:
- Be Polite: