Experiencing a failed payment or a recharge that hasn't reflected in your account balance? This guide walks you through the steps to efficiently contact LoongBuy's finance support team, submit the required information, and resolve the issue to ensure your balance is updated correctly.
Step-by-Step Resolution Process
Step 1: Stay Calm & Verify
First, don't panic. Double-check your bank account or payment platform (like PayPal, credit card statement) to confirm the transaction was successfully deducted. Also, refresh your LoongBuy account page and check your Balance History
Step 2: Gather Essential Evidence
Before contacting support, prepare the following information and screenshots. Clear evidence speeds up the process significantly.
- Screenshot of the failed payment error
- Screenshot of the successful transaction
- Your LoongBuy username/registered email.
- The order numberrecharge amount and precise time.
- Screenshot of the successful transaction
Step 3: Contact LoongBuy Finance Support
Use the official channels below to reach the dedicated finance team. Email is often the most effective method
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Send a detailed message to: [email protected][email protected].
Log in to your LoongBuy account, visit the Help CenterContact UsPayment & Billing
For initial guidance, use the website's live chat feature (if available). However, you will likely still need to provide details via email/ticket for a full investigation.
Step 4: Compose Your Support Message
A clear and complete message is crucial. Use the structure below for your email or ticket:
Subject:
Body:
Hello LoongBuy Finance Team,
My payment failed / my recharge of [Amount, e.g., $50] on [Date] at approximately [Time] has not been added to my account balance.
My Account:
Order/Transaction ID:
Payment Method:
I have attached screenshots of the transaction from my payment provider and the error on LoongBuy. Please investigate and update my balance accordingly.
Thank you,
[Your Name]
Step 5: Follow Up & Resolution
After submitting your request:
- You should receive an automated acknowledgment email or ticket number. Keep this for reference.
- The finance team typically responds within 24 to 48 business hours.
- If you don't hear back within this timeframe, reply to your original email or update your ticket politely to inquire about the status.
- Once the team verifies your payment, they will manually update your LoongBuy balance
Pro Tips to Prevent Future Issues
- Ensure your payment card allows for international/online transactions if applicable.
- Clear your browser cache or try a different browser when making a payment.
- Always take a screenshot of the final successful transaction confirmation
- Use a consistent and frequently checked email address for your LoongBuy account.