Quality Control (QC) is a vital service to ensure you receive items that meet your standards. Occasionally, an item may fail inspection due to quality issues. Don't worry—this guide will walk you through the seamless process of requesting a return, communicating with the seller, and securing your refund through LoongBuy.
Step 1: Understand the QC Report & Decision
When our QC team identifies a significant issue (e.g., damage, incorrect item, major flaws), the item status will change to "QC Rejected"
Step 2: Initiate a Return Request
If you decide to return the item, initiate the process promptly from your LoongBuy account.
- Go to "My Warehouse"
- Click on "Apply for Return/Exchange".
- Select the reason for return from the dropdown menu (e.g., "Quality Issue - As per QC Report").
- You may add additional notes for the seller or our team.
- Submit the request. LoongBuy will officially notify the seller on your behalf.
Step 3: Effective Communication with the Seller
Clear communication is key to a swift resolution. LoongBuy facilitates this, but staying informed helps.
- Platform Messaging:
- Be Polite & Fact-Based:
- Seller's Response:
- If Seller Refuses:
- Be Polite & Fact-Based:
Step 4: Follow LoongBuy's Official Refund Process
Once the seller agrees, follow this structured process:
| Step | Action | Responsible Party |
|---|---|---|
| 1. Return Authorization | LoongBuy provides shipping instructions and a return label (if arranged). | LoongBuy / Seller |
| 2. Ship Item Back | Send the item to the designated address. Always use a tracked shipping method and upload the tracking number to your LoongBuy order page. | You (Buyer) |
| 3. Seller Confirms Receipt | The seller inspects the returned item upon arrival. | Seller |
| 4. Refund Initiation | After confirmation, the seller authorizes the refund. LoongBuy processes it back to your LoongBuy balance or original payment method. | Seller / LoongBuy Finance |
| 5. Dispute Resolution | If the seller is uncooperative:
| You & LoongBuy Support |
|
Pro Tips for a Smooth Experience
Act Quickly
Most sellers and platforms have return windows. Initiate your request as soon as you reject the QC.
Document Everything
Save all QC photos, messages, and transaction details. They are crucial evidence.
Use Platform Protection
Never agree to settle matters outside the LoongBuy platform. You risk losing buyer protection.
Understand Costs
Clarify who pays for return shipping. Typically, for quality issues, the seller should bear this cost.