Shopping on international platforms like HubBuyCN offers incredible value, but it also comes with unique challenges, especially regarding logistics and potential disputes. For Brazilian buyers, distance, customs, and carrier handovers can sometimes lead to delayed parcels or the need for refunds. Proactive organization is your strongest tool for a smooth resolution.

The Core Strategy: Your Centralized Tracking Spreadsheet

Do not rely on memory or scattered emails. Create a simple spreadsheet (Google Sheets or Excel) for every order. This document will be your single source of truth in any dispute. Essential columns must include:

  • Order ID & Product Link
  • Seller Name & Store
  • HubBuyCN's Estimated Delivery Date
  • Actual Shipping Date & Tracking Number
  • Carrier Updates & Key Timeline Milestones
  • Communication Log

Handling Delayed Parcels: Patience and Proof

Delays, particularly before Correios

  1. Check the Tracking First:17Track
  2. Understand the Timeframes:
  3. Initiate Polite Communication:through the official HubBuyCN system. Politely state the issue, quote the timeline, and ask for an update or solution.
  4. Log Everything:exact date, time, and a summary of every message

Requesting a Refund: A Step-by-Step Approach

If a parcel is lost or severely delayed, a refund may be necessary. Your organized spreadsheet makes this process much stronger.

  1. Formal Request to the Seller:"Order #XYZ shipped on [Date]. It has now been [Number] days with no delivery, exceeding the platform's [X]-day policy. I kindly request a full refund."
  2. Escalate to HubBuyCN Dispute Resolution:Here, your documented proof is vital.
    • Attach screenshots of your communication log.
    • Provide clear timeline excerpts from your spreadsheet.
    • Show the tracking history proving the stall or lack of delivery.
  3. Be Clear and Fact-Based:

Pro Tips for Brazilian Buyers

  • Know Correios' Role:"Objeto recebido pelos Correios do Brasil", the responsibility often shifts from the international seller to domestic logistics.
  • Save Screenshots Systematically:
  • Use Platform Channels Only:
  • Factor in Customs (Alfândega):

Conclusion: Organization Empowers the Buyer

As a Brazilian buyer on HubBuyCN, geographic distance doesn't have to mean a disadvantage. By maintaining a meticulous spreadsheet with ironclad timelines and communication proof, you transform from a passive wait-er into an active, empowered consumer. This practice ensures your case for a delayed parcel or refund is fair, traceable, and highly likely to result in a positive resolution.