OrientDig Support: How to Report Damaged or Missing Parcels-CNfans spreadsheet-CNfans reddit-CNfans discord-CNfans yupoo-CNfans coupons

A step-by-step guide to navigate our straightforward claims and support process.

At OrientDig, we understand the frustration that comes with a delayed, damaged, or missing parcel. Your trust is our priority, which is why we have established a clear, transparent, and efficient claims process. Should any issue arise with your shipment, our dedicated support team is here to ensure a swift resolution, including providing necessary documentation for refunds and offering responsive follow-up assistance every step of the way.

The OrientDig Claims Process Overview

Our procedure is designed to be simple and user-focused. Follow these key steps to report an issue and initiate a claim.

Step-by-Step Reporting Guide

Step 1: Log Into Your OrientDig Account

Access your account dashboard on our website or mobile app. Navigate to "Order History""My Shipments."

Step 2: Locate & Select the Problematic Shipment

Find the specific tracking number and order associated with the damaged or missing parcel. Click on "Report an Issue""File a Claim."

Step 3: Provide Detailed Information

You will be guided to a claims form. Please provide:

A clear description of the issue (e.g., "package missing," "outer box crushed").
Photographic evidence for damaged items (photos of the box and product).
Any relevant communication from the carrier.

Step 4: Submit Required Documentation for Refund

To expedite your claim, our system will clearly outline the specific refund documentation

Step 5: Our Responsive Follow-Up Assistance

Once submitted, you will receive an immediate confirmation with a unique claim reference number. Our support team will:

Acknowledge your claim within 24 business hours.

Communicate directly with the carrier on your behalf.

Provide regular updates on the investigation status.

Guide you through the final resolution, whether it's a replacement, reshipment, or refund.

Tips for a Smooth Resolution

Act Promptly:
Document Thoroughly:
Keep Records:

Need Immediate Help?

If you have questions during the process, OrientDig Support is readily available:

In-App Help Center:
Email Support:[email protected]
Phone Support:

At OrientDig, we are committed to turning a disappointing experience into a demonstration of our reliable customer service. Our structured claims process and proactive follow-up ensure you are supported from report to resolution.