At OrientDig, we understand that efficient order fulfillment is crucial. However, on the rare occasion when quality control (QC) fails or an item is out of stock, our structured and transparent system ensures swift resolution, prioritizing your satisfaction and trust.
Our Streamlined Resolution Process
Our automated system is designed to identify and address issues proactively, minimizing delays and manual effort on your end.
How It Works: A Three-Step Solution
Step 1: Automatic Issue Detection & Notification
Immediately upon QC failure or confirmation of stock shortage, our system triggers a detailed notification. You will receive an alert in your OrientDig account dashboard and via email, specifying the affected item(s) and the nature of the issue (e.g., "QC Failed: Damaged" or "Out of Stock").
Step 2: Structured Choice Presentation
The notification includes clear, actionable options tailored to the situation:
- Instant Refund:immediate refund
- Quick Replacement:
- Order Credit:
- Quick Replacement:
Step 3: Rapid Execution & Tracking
Once you select your preferred option via a single click in your dashboard, our system executes it without delay.
- For Refunds:1-3 business hours, with bank processing times varying.
- For Replacements:24 hours
All updates are logged in your order history for complete transparency.
Why Our System Works for You
Speed & Efficiency
Automation eliminates back-and-forth communication, resolving most cases within a business day.
Transparency & Control
You are informed immediately and remain in full control of the decision-making process.
Minimized Downtime
Quick replacements ensure your project or restocking schedule stays on track as much as possible.
Built-in Trust
This structured approach demonstrates our commitment to accountability and reliable service, even when issues arise.
Tips for Even Faster Resolution
- Enable Notifications:
- Use Wallet Credit:
- Check Dashboard Regularly:
- Use Wallet Credit:
At OrientDig, we see problem resolution not as a setback, but as a core part of a superior service experience. Our structured refund and replacement system is built to protect your interests, save you time, and ensure your partnership with us remains smooth and productive, no matter what.