A missing parcel can be a frustrating experience. When using BaseTao's purchasing service, it's crucial to follow their official claims procedure accurately to resolve the issue and seek potential compensation. This guide will walk you through the necessary steps.
The Official Claim Procedure
To ensure a smooth and efficient process, gather all required evidence before
Compile the following documents meticulously: Initiate the claim by contacting their customer support team through your preferred channel: Clearly state that you are reporting a missing parcel and wish to file a compensation claim. Attach all
BaseTao support will review your claim. They may contact the logistics provider for investigation. Stay responsive to any follow-up questions. The time for resolution depends on the carrier's investigation timeline. If approved, compensation is typically processed based on your parcel's insurance or service terms.
1. Gather Essential Evidence
2. Contact BaseTao Support
3. Submit Your Claim Package
4. Follow-up and Resolution
Important Tips & Reminders
Act Promptly:
Double-Check Addresses:
Understand the Policy:
Stay Courteous: