Robust Refund & Complaint Resolution Mechanism
KAKOBUY has established a complete refund and complaint handling system
Efficient Problem Resolution Process
Our dedicated customer service team provides rapid response within 24 hours
Transparent Order Tracking System
KAKOBUY's integrated real-time logistics tracking
All tracking data syncs automatically with our mobile app and web platform.
Commitment to Transaction Security
We employ multiple safeguards including:
- Escrow payment protection
- Seller performance evaluation
- Encrypted transaction processing
These measures ensure financial and data security
Through continuous optimization of our user protection systems, KAKOBUY maintains an industry-leading complaint resolution rate of 98.7%, demonstrating our commitment to creating a safe, reliable e-commerce environment for global shoppers.